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Pokerstars Concierge Service Q&A
Pokerstars Concierge Service is only available to those with Supernova Status, but it is one of the best fpp values for several reasons. Since information on the particulars is so limited on the Pokerstars website, I thought I would make an informative thread about what I've come to learn through conversations and emails with support.
What can I concierge?
The Concierge Service may not be used to pay a bill, taxes, T$, Gold, Stocks, bonds, groceries, gas, and Visa gift cards. - VIP Support. You can concierge clothing purchases, car repairs, anything technology-wise (computers, tv, video games/systems,), furniture, appliances, hotels, travel.
It's not clear the extent to which you need your name or any information about you on the receipts. Most of those that I turned in had my wife's name on it, so at least that is passable.
What is the minimum $ amount I can be reimbursed for at any one time?
Any single request (meaning, any one fax or email), must be equal to or greater than $500. This does NOT mean one single receipt, see below.
UPDATE: Now limited to one request per month.
Can I lump receipts?
Absolutely. I recently sent off 4 different purchases (two with multiple receipts) for a grand total of 6 unique PDF scans in one email, the sum of which was $934. And everything went smoothly.
UPDATE: You may only send 3 receipts MAX per request (and one request per month).
How old can the receipts be?
Apparently, all receipts must be from within the last 30 days before submission. I haven't tried to stretch this, but they seem pretty firm about it.
Where do I send the receipts?
Send PDF, or even sometimes, text files of electronic receipts, to [email protected]
Are there raked hand requirements?
No. Unlike the cash bonuses, reimbursement with concierge has no raked hand requirement. FPP are removed once the site receives your emailed or faxed receipts, but it takes 4-5 days to process the transaction. When this processing is complete the lump sum is deposited in your account, and, near as I can tell, is immediately available to withdraw.
Is it worth it?
It depends. Concierge exchange rate is 31k FPPs = US$500 or ~$0.0161/fpp. This is better than the Supernova $1.5k cash bonus ($112 more value over 100k fpp), but nearly equivalent to the $4k cash bonus (albeit conceirge is $0.0001 better per fpp which is roughly $32 more dollars over 250k fpp).
There may be a bit of leg work in getting the receipts put together legitimately but if you simply pool them for a few weeks, and ship them off at the end of the month, you should be golden.
By comparison, The cash bonuses requires a time delay while you clear your raked hands, AND you obviously can't get a crack at those bonus until you've accrued 100k, or 250k fpps, vs. concierge where you can start getting your cash back after only 31k fpps (also, as previously mentioned, you get less $/fpp)
The tournaments are a good $$/fpp, but aren't guaranteed, and require actual table time that may otherwise keep you from grinding more fpps, and such. For a massive multitabler, w/ Supernova, you can garner about $20/hr in rakeback alone, so while playing a tourney you need to consider your opportunity cost of NOT playing cash.
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