I will send this to stars. I suck at english, but who cares.

"Hi! I am sending this mail because my friend's account (will641) got hacked. Me and the community of players at flopturnriver.com are very dissapointed with the way you handle the issue. You don't seem to care at all. It might be his fault and I understand that he is the one who is responsible for his money, but this happened at your site and you should at least help him with investigation and try to recover some of his money. 13K might not be much to you, but for ordinary people this is a lot of money and this guy worked hard on his game to make that money. This is also not good for reputation of your site. I love your site and in poker community you are known for having the best support of all poker sites, this is one of the reasons why I choose to play at your site, but I might change my mind if you don't do anything about this and I am not the only one. This is a big problem, but you don't seem to do anything. You also said that you can't give him any personal information for privacy reasons. You should note that he is the victim here and I don't think it is right that criminals have more rights than the victim. You should protect a victim, not the criminal. This is also not only his problem, but the problem of all poker players who play at your site or at any other site, so you should definitely investigate this a bit more. You can't pretend like nothing happened.

I love your site otherwise. Keep doing a good work."

So I sended this. It is probably a piece of garbage, but who cares, have to send something.