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 Originally Posted by Renton
It seems like flagrant "up-selling" is a gambit though. If it is off-putting to the customer, that should theoretically reflect in your tip.
I didn't bother getting into how success in accruing tips has so little to do with alacrity to give free refills because I didn't think it's relevant to this particular topic and because I've gotten into it in other threads, but maybe I'll dig it up.
In the meantime, just trust me that these "in theory" postulations on how different things correlate to success in the service world hold very very little water. You see improvement in your wages by doing a whole slew of things that have nothing to do with satisfying guests.
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