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 Originally Posted by a500lbgorilla
If you ever get around to reading Thinking Fast and Slow by Daniel Kahnmann, he basically nails the psychological problem as "What You See Is All There Is" coupled with the slow, pensive, intentional, rational mind being lazy and usually just letting the quick associative mind have say.
It's impossible to be aware of every single facet of a situation, and things that you're fully unaware of have no impact on your opinion, and that opinion usually isn't vetted properly because it's a bit tiring and the brain isn't the biggest fan of working things through. People usually rely on lazy work-arounds to solve problems, while others get good at tricking these heuristics.
Along this same line: "The Engineer's Lament" http://www.newyorker.com/magazine/20...gineers-lament
Fantastic article by Malcolm Gladwell (Blink, Tipping Point, etc) about the conflict between engineers and the public at large. Engineering design is a very rational process and it can only attempt to design within some tolerance of failure/window of error. Even with redundant systems or fail-safe design, it's impossible to design for everything. To the public without years of education in math and physics and the experience applying them novelly, it means absolutely nothing and so does not factor in to their beliefs at all. Instead, they see it in simpler terms and so have difficulty not seeing the engineers as being heartless in the pursuit of profit.
"What did Toyota’s engineers find? When the pedal stuck, it made no difference in how quickly the car could be brought to a stop: the brakes were powerful enough to override the problem if applied with sufficient force. Then they looked at the federal accident database, and learned that no crash had been credited to a sticky accelerator pedal. The system was, to their mind, sufficiently tolerant of imperfection. They decided against an immediate recall, choosing instead to redesign the part and introduce it in new model lines. Their solution was not empathy or care. It was play at night*.
The public saw things very differently. They didn’t think about the necessary compromises inherent in the design process. They didn’t understand that a car was engineered to be tolerant of things like sticky pedals. They looked at the part in isolation, saw that it did not work as they expected it to work—and foresaw the worst. What if an inexperienced driver found his car behaving unexpectedly and panicked? To the engineer, a car sits somewhere on the gradient of acceptability. To the public, a car’s status is binary: it is either broken or working, flawed or functional."
*Play at Night references an old joke about an engineer, a priest, and a doctor enjoying a round of golf. Ahead of them is a group playing so slowly and inexpertly that in frustration the three ask the greenkeeper for an explanation. “That’s a group of blind firefighters,” they are told. “They lost their sight saving our clubhouse last year, so we let them play for free.
”The priest says, “I will say a prayer for them tonight.”
The doctor says, “Let me ask my ophthalmologist colleagues if anything can be done for them.”
And the engineer says, “Why can’t they play at night?”
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