I know that on a substance level this isn't a big deal, but to me this is one of the most shocking moments of his presidency. There's a woman telling him how her family was killed, and he doesn't even turn to face her, and then asks a question that shows he hasn't been listening at all. The nobel price question just shows complete lack of human empathy. What does that mean? Your family is in a mass grave, but you got the nobel prize, so it all evens out, right?