email FTP support, and although it will take a few days to hear back, they should tell you what is going on. If you haven't cashed anything out yet, and just created the click2pay account, you can also cash out with a check or a bank wire. I've always used premium bankwires and they usually come within a week. That said i've been waiting for $3k for the last 10 days and haven't seen it yet, so they may be having some delays.