your hand replayer does not work

Your hand replayer animation does not work, i am trying to post a hand i played on full tilt in a pokerstars forum.

I have ticked the "show animated gif" i have copied and pasted the hand into the boxes but no luck still.

The site is so messy i cant find any help, all i can find is a video that is supposed to help you use the replayer but all it does is silently show you how to copy and paste, it shows nothing else and is not helpfull is the slightest.

You mention pokerstars allot and and state that you support most poker forums but in the dropdown menu thre is no option for pokerstars, not to mention countless other massive sites.

There are so many confusing issues but the most irritating is in the FAQ.

In the FAQ it says this:
"The show animated gif is a new feature that works for any poker room. When selected, it will also generate an anmiated table image to go with the hand history. This GIF image will show all of the hand action and be used as a visual aide to go with the text. It can be posted on all major online poker sites. Here is a sample image that will appear:"

Well that is completely wrong i have chosen show animated gif and posted in pokerstars forum and all i get is the plain text wich i could of wrote myself.

Here is an example of a hand replay with the option "show animated gif" selected:

Full Tilt Poker Game #34480193603: Table Play Chip 5 (New to the Game, 6 max) - NL Hold'em - 1/2 - 16:42:07 WET - 2014/07/23 [11:42:07 ET - 2014/07/23]
Seat 1: nuff-sed1 (140)
Seat 2: maimutza batman (149)
Seat 4: Joey Brian (431), is sitting out
Seat 5: Jonbob800 (3,582)
Jonbob800 posts the small blind of 1
nuff-sed1 posts the big blind of 2
The button is in seat #2
*** HOLE CARDS ***
Dealt to nuff-sed1 [9c 3d]
maimutza batman calls 2
Jonbob800 raises to 212
nuff-sed1 has 20 seconds left to act
nuff-sed1 calls 138, and is all in
maimutza batman folds
Jonbob800 shows [Kh Ks]
nuff-sed1 shows [9c 3d]
Uncalled bet of 72 returned to Jonbob800
*** FLOP *** [3c 7s 2d] (Total Pot: 282, 2 Players, 1 All-In)
*** TURN *** [3c 7s 2d] [6c] (Total Pot: 282, 2 Players, 1 All-In)
*** RIVER *** [3c 7s 2d 6c] [4s] (Total Pot: 282, 2 Players, 1 All-In)
Jonbob800 shows a pair of Kings
nuff-sed1 shows a pair of Threes
Jonbob800 wins the pot (268) with a pair of Kings
*** SUMMARY ***
Total pot 282 | Rake 14
Board: [3c 7s 2d 6c 4s]
Seat 1: nuff-sed1 (big blind) showed [9c 3d] and lost with a pair of Threes
Seat 2: maimutza batman (button) folded before the Flop
Seat 4: Joey Brian is sitting out
Seat 5: Jonbob800 (small blind) showed [Kh Ks] and won (268) with a pair of Kings

NOT ANY USE TO ANYONE