Cool - shame, now I know that at least one player at $50nl has a clue!
I had the same probs with passprt pic - though I ended up shouting at some poor girl down the phone and they un-frooze my account.
The software is a bit slow compared to Stars, but i've got used to it now.
I know I said it earlier, but I can't believe how much softer the games. Everytime I play there are 4 or 5 genuine head scratch moments.
Long live Betfair!!!