I have 2 on FT and 2 on UB as well. Calling support is the worst thing you could do. Alerting them that you are trying to get RB when they don't give two shits whether you have it or not is never good. Get hold of rakebackpros or just start up a new account with different info, including address, email and deposit method. BE real careful if you have ever had a check mailed to your address, or having one mailed now to an address you previously used.