I think that the following relates to the OP. This guy sent a letter to PS complaining about his bad beats (he was serious).
I am pretty upset.

I demand you guys change my luckswitch otherwise im never playing at this site ever again. Im pretty sure you get 100 emails like this every day but this is disgusting. Look over my hand history for the last 100 times i have had AA, KK, QQ, JJ. When i have AA someone has flopped a set on me without fail.

I spent 4 hours on a table and had 3buyins on the table. In the space of 5 mins i get AA twice and the same guy flops a set on me twice in a row. With JJ and 44 respectivly. You guys make alot of money from me.

Im a platinum player and go through around 15kvpp per month. Put it this way. Im holding this software responsible for my bad results. Im a winning player live and on many other pokersites and im continually getting screwed here.

If things dont get any better your loosing my business forever and im going to UB / Tilt where i can also get rakeback deals.

You have earnt far to much rake from me. Please start giving some back to me. I will continue this month and if things dont improve im gone. And if you happen to flick my luckswitch and i start winning money again... i wont tell anyone pokerstars is rigged.

LOL

- Andy
- The guy that pays for your TV commercials


PS sent this letter back to him.

Hello xxxxx,

Thank you for your recent email. I am sorry to hear of some of the bad beats
that you have been recently experiencing. However, I can assure you that our
shuffle is completely random, favouring or disfavouring no player over any
other. The computerized methods we use to shuffle the deck are more than
sufficient to ensure complete randomization of the cards, and complete
unpredictability of the cards to come. You can see the description of these
methods at:

http://www.pokerstars.com/security.html

In addition, we track all hands dealt daily to see if there is any
statistically significant variance.

In fact, we gave the source code to two independent auditors who reviewed
our shuffle algorithm and found it sound and random. You may read the
analyses of these auditors at:

http://www.pokerstars.com/rng_audit.html

We have dealt over 8,000,000,000 hands, and have freely given out real money
hand histories any time somebody has requested them. Not once has anybody
found any indication that our shuffle is not 100% random, and many who have
undertaken such studies have posted their findings to the Internet. You may
find just two of them here:

http://tinyurl.com/4lfeg
http://tinyurl.com/2nvav

If you have further questions about this, please don't hesitate to contact us.


Regards,

Lee B
PokerStars Support Team