I've heard that HEM has wonderful support. I've never had a problem where I needed to turn to them, but I've heard they will remote control your computer to fix problems if need be.

Either way, threads such as this one does not help anyone. As you can see we can't give proper advice on the hands, because there is too little information. All future threads that have original posts with such low content will be locked. We use hand histories on this forum. Either that or detailed questions. Asking "is it okay to call 3.25 to setmine with TT" is not an appropriate question.