I too had many problems getting the converter to work, then I tried one last time. I use Poker Tracker and retrieve my hand histories from it. With the hand displayed in the separate window, copy the ENTIRE hand and paste it into the converter. Now, it works every time ... unless the site is down.

Before I tried copying parts of the hand and leaving out the results (like who earned/lost what amounts). But I guess the converter wants the whole enchildada.