F*** You FTP Support (lying scumbags)

First email:

Original Message Follows: ------------------------

hi, ive had a full tilt account for awhile now but never had rakeback.

im a high volume grinder who plays for a living on pokerstars and am looking to switch over to playing full time on your site.

i need rakeback though to justify my decision so if you could please tell me how to get this added to my account that would be great. thank you.



Response:

Hello Ryan,

Thanks for contacting Full Tilt Poker Support.

You've asked about the possibility of receiving rakeback but at this time, Full Tilt Poker does not offer rakeback directly to players.

There are a number of affiliate companies which offer rakeback if players sign up to Full Tilt Poker through their website. However, it appears that you were referred to Full Tilt Poker from an affiliate which does not offer rakeback. We are unable to switch your account from this affiliate to another, as our agreement with affiliates prohibits this.

We understand that you are interested in such promotions in the future and if the situation changes, our players will be the first to know and we will contact you when we have more news.

Thank you for playing at Full Tilt Poker. If there's anything else we can do for you, please let us know.

Regards,

Hyeonji
Full Tilt Poker Support



Second Email:

Original Message Follows: ------------------------

okay well I heard of people who signed up direct through FTP and then got rakeback later.

I never signed up through an affiliate, I just made an account and FTP and made a deposit.

I never got rakeback before, but I want it now that I will be playing here. So can you just recommend an affiliate to me who can get me rakeback or whatever?

thanks




Respnose:

Hello Ryan,

There is a test group of players who are not linked to any affiliate, who have been assigned to an affiliate 'rakebackpros'.

The reason for why we were unable to put your name forward for consideration is because you are already linked to an affiliate.It would violate our Affiliate Agreement to move a player off of an affiliate account.

Since you have not been receiving rakeback from this affiliate, we have placed you on an alternative list for upcoming promotions as compensation.

If there's anything else we can help you with, please let us know.

Regards,

Helge
Full Tilt Poker Support


Third email: (admittedly somewhat unprofessional but I'm pretty frustrated at this point so w/e)

lol, at you saying you hope you will continue enjoying playing on your site

you pretty much just turned down business. wise decision!

I don't understand what you're saying because I know people who signed up for FTP without rakeback initially then emailed support and got put on a wait list for it. So basically I'm asking you to put me on the list.

Don't expect me to play a SINGLE HAND on your site without rakeback when every other site out there will give it to me.


Response:


Hello Ryan,

Thank you for your response.

Most of our affiliates own a website and have our banner advertised. If a potential player clicks on this banner, they are taken to the Full Tilt poker sign-up page and are automatically tracked to the affiliate.

Unfortunately due to our privacy policy, I cannot disclose more information. What I can say is that Full Tilt Poker has relationships with various non-rakeback affiliates, and they receive commission on all real money players they send to Full Tilt Poker.

We are unable to switch your account from this affiliate to another, as our agreement with affiliates prohibits this.

We understand that you are interested in such promotions in the future and if the situation changes, our players will be the first to know and we will contact you when we have more news.

Regards,

Zbigniew
Full Tilt Poker Support


WTF??

I NEVER SIGNED UP WITH AN AFFILIATE I WENT STRAIGHT TO YOUR FUCKING WEBSITE AND DOWNLOADED YOUR SOFTWARE THEN MADE AN ACCOUNT YOU FUCKING MORONS ASGSDGHSDFGSDFHJDFHDFH FUCKING HANG YOURSELF AND GET AIDS

/rant

cliffs: FTP support is awful probably not worth dealing with just to have another site to play on.

Been trying for a year to fix mine. FTP told me about a year ago it was linked to ttanaka and FTR cannot find any history of it, so now FTP says I am linked here, here says I'm not linked, so who's getting my RB? I have played there twice for over 50K hands while trying to sort it out in good faith. Just going to open another account when the time comes.

Like you, I would never play without it. Your Canadian though. there are ways. Just open another pay processor. You could open a second moneybookers in someone else's name and transfer for pretty much nothing from account to account. Or deposit straight from your bank and do it that way. You just need to set up a small deposit after changing all the info on your old account. Then get someone to transfer the funds from stars to Tilt, so much money switching back and forth, particularly for the higher stakes guys.

I think you might want to spread out and maybe look into other Euero sites as well, there are some serious good deals if you can handle the software.

But... I'm rich bitch!

Interesting that they say it is linked to ttanaka. Do they know you are an FTR mod? Pretty weird how they make shit up and for what...to cut down on their potential business? lol, I really don't get their motive to do whatever it takes to deny someone rakeback.

But yeah, I'm pretty sure I've made stars over 100k in rake I don't understand why FTP wouldn't want a piece of that.

I'll just look into other sites if I'm looking to spread out my action because there's really no reason to play on a site like this when I do have other options available.

Originally Posted by FTP

Response:it appears that you were referred to Full Tilt Poker from an affiliate which does not offer rakeback. We are unable to switch your account from this affiliate to another, as our agreement with affiliates prohibits this.


Respnose:


The reason for why we were unable to put your name forward for consideration is because you are already linked to an affiliate.It would violate our Affiliate Agreement to move a player off of an affiliate account.


Response:


Most of our affiliates own a website and have our banner advertised. If a potential player clicks on this banner, they are taken to the Full Tilt poker sign-up page and are automatically tracked to the affiliate.

We are unable to switch your account from this affiliate to another, as our agreement with affiliates prohibits this.

Originally Posted by m2m

WTF??

I NEVER SIGNED UP WITH AN AFFILIATE I WENT STRAIGHT TO YOUR FUCKING WEBSITE AND DOWNLOADED YOUR SOFTWARE THEN MADE AN ACCOUNT YOU FUCKING MORONS ASGSDGHSDFGSDFHJDFHDFH FUCKING HANG YOURSELF AND GET AIDS

/rant

cliffs: FTP support is awful probably not worth dealing with just to have another site to play on.

FTP support is pretty bad, but in this case their responses are consistent, as is their rationale (which is kinda rare)

dude, you don't have to 'sign up through the website'. You had likely unwittingly clicked a link from somewhere random through to the FTP website ages before you opened your account and a cookie got stored, and that cookie wasn't deleted in time = technically you're linked to the affiliate. Sucks bro, but not a lot you can do about it

lol of course their responses are consistent its just a rebuttle they copy/paste given the nature of my email I send.

I'm pretty sure I just went to fulltiltpoker.com and made an account there. Either way it seems ridiculous they are doing absolutely nothing to gain me as potentially a 6fig in rake/year customer.

Just change all the info on your account, and open a new one on a clean machine through a RB provider. Never open the other account again and move on. So long as the email address and payment processors never cross you usually will not have any problem.

Originally Posted by Micro2Macro

lol of course their responses are consistent its just a rebuttle they copy/paste given the nature of my email I send.

I'm pretty sure I just went to fulltiltpoker.com and made an account there. Either way it seems ridiculous they are doing absolutely nothing to gain me as potentially a 6fig in rake/year customer.

absolutely agree. I mean, any affiliate has received sfa out of your signup over the last few months -> they could probably just buy out the contract for, like, i dunno, $20 or something. If it resulted in a $100k rake player it would have to work about 0.0000000000001% to be +EV, and aren't they supposed to love the gamboooooooooool?

A suggestion = i'd try e-mailing rakeback pros - make no mention of your previous discussion with FTP support. 2 minutes of your time means it's probably worth a shot.

To be fair, people do sign up through an affiliate accidently on some sites. I'm not sure if FullTilt is one of them, but even if you dont use a 'code' from a site, they credit the referall to whichever site you came from (so if you were surfing FTR before you signed up, it might put you down as an FTR referral). I used to clear my browsing history before signing up to any sites through a rakeback provider to be sure.

I have a feeling that google is a poker affiliate. I know it seems strange but i was researching a lot of ipoker rooms , and for titan poker i was getting different bonus clearance and vip points being offered if i went to the titan website through google and clicked on their link than if i typed the address in direct.

Originally Posted by Keith_MM

I have a feeling that google is a poker affiliate.

this is fucking awesome if it's true, two thumbs up for some smart google minion!

Hello Ryan,


Thanks for getting in contact with us about rakeback.

Unfortunately, we?re unable to offer rakeback to you, as Full Tilt Poker does not offer rakeback directly to players.

While we try to accommodate players to receive rakeback through affiliates, you were referred to Full Tilt Poker initially by an affiliate who does not offer rakeback. As we can?t switch your account to another affiliate or open a second account for you, you will not be eligible to receive rakeback in the future.

We apologize for the inconvenience and hope that you will continue enjoy playing with us.

If you have any further questions, please contact us at [email protected]





Regards,

David
Full Tilt Poker Support



My reply lost count of what email this is:

Okay seriously, please cut the copy/pasted email rebuttal crap. You told me you can't give me rake back 50 times already, I get it. However, you did not actually respond to my question from my last email. Let me restate it for you:

Can you explain to me why you think its a wise business decision to turn down potential customers for no good reason?

also the fact that you say, 'hope that you will continue enjoy playing with us' isn't only a shitty use of grammar coming from what should be a professional email if you want anyone to take your web site seriously, it's pretty offensive to me. Do you think I'm really stupid enough to play on your site without rakeback when I could just go ANYWHERE ELSE and get it. Do you understand what I'm saying here?





Is there a FTP rep that is on FTR? I'm really just curious at this point as to why the 1) think I'm a huge retard and will still play on their site and 2) disrespect and not even want future customers.

Being rude to support is certainly going to get you rakeback!

yeah

but im never getting rakeback so now im only interested in knowing why they do not want more money.

ffs you signed up with an affiliate they're not gonna break their contract for you

Yeah. Its not that they're denying you rakeback, its that they're refusing to screw over an affiliate by switching you to a different one.

hmm

well what difference does it make whether they drop the affiliate?

if i dont even play on FTP the affiliate gets nothing right?

Because they have an agreement, no doubt a legal contract, with the affiliate. Perhaps if you were able to convince said affiliate to give FT permission it might work, but FTP aren't going to break a contract and risk legal issues over this. Even if that would work, why would the affiliate agree? Theres no downside to keeping you as an inactive referall, and theres always a possibility that you'll end up playing at FT anyway. It costs them nothing to keep you on the books afterall.

You'd probably do better spending your time following Jyms advice than trying to argue this with them.

Originally Posted by bjsaust

Yeah. Its not that they're denying you rakeback, its that they're refusing to screw over an affiliate by switching you to a different one.

this

Originally Posted by Micro2Macro

well what difference does it make whether they drop the affiliate?

FTP would then be in breach of contract. Think about it dude

Well seeing as his advice is against their t&c id rather not lose amounts up to 5 figures over that. I do appreciate it though and will keep it in mind.

If I found out who the affiliate was could I not convince them to break the contract if I pitch to them I will use them for my affiliate to get rakeback? Since surely they would be making money off me in that case.

Not all affiliates offer rakeback. I believe its up to them, not FTP whether rakeback is offered or not, but I could be wrong. If your affiliate could offer rakeback, but for some reason isn't, it wouldn't be a matter of breaking contract, it would just be on their end.

You can't even make deals with affiliates because it's almost impossible to get FTP to tell you who that affiliate is. Fuck the system and make a new account. It can be done.

Originally Posted by jyms

You can't even make deals with affiliates because it's almost impossible to get FTP to tell you who that affiliate is. Fuck the system and make a new account. It can be done.

probably not worth the risk - FTP are doing a lot of investigative work and account closing of late.

Hell, some 2+2 guy with 20k in his account has his account locked right now for admitting to purchasing PTR hand histories. Good to see the PTR cheats losing their ill-gotten gains imo.

Originally Posted by jyms

You can't even make deals with affiliates because it's almost impossible to get FTP to tell you who that affiliate is. Fuck the system and make a new account. It can be done.

LOL TRUE

Originally Posted by jyms

You can't even make deals with affiliates because it's almost impossible to get FTP to tell you who that affiliate is. Fuck the system and make a new account. It can be done.

This is true. I created a new ftp account with rakeback. I forgot how I got caught (something stupid) but all they did was close my RB account and transfer my money back to my old account.

check out this thread

FTP Email about 27% weekly bonus - Internet Bonuses - Poker and Casino Bonus Forum

Yeah I got the 27% bonus thing today actually, and I've been playing the give me fucking rakeback game for something like 3 years, so gl.