Hello from Titan Poker

Hey guys,

This is Chris, I'm from Titan Poker and will be glad to be a part of the FTR forum.

Titan's been a part of the FTR community for many years now - and with this being the holiday season, we're doing something quite special.

To summarize - we're giving a special bonus for a short period of time for new depositors. Here is how the promotion works -

Main offer:

o $20 FREE upon sign up:

§ $3 Cash bonus – WD condition, 50 points for $1

§ $7 in tokens to private SNG’s

§ $5 side games bonus – X30 wager requirement, excluding table games such as Blackjack and Roulette

§ $5 free bet for titanbet sport

o Eligible countries: Canada, Australia, New Zealand, South Africa, all West Europe, LATAM: only Chile & Uruguay

o Major excluded countries: Portugal, Brazil, Argentina

o East Europe & UK will be eligible for the secondary offer

Secondary offer:

o $20 FREE upon sign up:

§ $3 Cash bonus – WD condition, 50 points for $1

§ $7 in tokens to private SNG’s

§ $10 side games bonus – X30 wager requirement, excluding table games such as Blackjack and Roulette

§ No Sport bet bonus

o Eligible countries: Russia, UK, Poland, Czech, Slovakia, Croatia, Slovenia, Lithuania, Latvia

o Major excluded countries: Romania, Hungary, Ukraine, Belarus & Moldova

For any specific questions, please feel free to ask here but rest assured more information will be provided in the next few hours and we look forward to seeing the FTR take part and enjoy the offer

Cheers,

Chris

Chris sent me a press release to post here. He's also happy to answer any questions anyone has about Titan

Exclusive $20 Sign Up Bonus for New Players at Titan Poker and Titan Bet
Newcomers to Titanpoker.com and Titanbet.com receive a free $20 welcome package, giving them a head start at cash tables, tournaments, casino games, and at the newly re-launched Titan Bet sportsbook.

LONDON, UNITED KINGDOM--(Marketwire – December 23, 2012) Effective immediately, newly signed-up players at Europe’s popular online gaming brands, Titan Poker and Titan Bet, are welcomed with a $20 Sign-up Benefit Package, which will provide them a head start at beginning their online gaming experience.

Newcomers receive $3 in cash to try out the poker cash tables, which are available in micro and low stakes, suitable for beginning players. New players also receive $7 in entries to poker tournaments, which are scheduled round the clock at suitable buy-ins. There’s an additional cash gift awarded to new players to try their luck at the wide variety of casino games available in both the Titan Poker and Titan Bet software.

Sports betting fans will be eligible to receive $5 to make a free bet at Titanbet.com. With its fully revamped betting platform provided by industry experts Geneity, Titanbet.com now offers an advanced, fully-customized sportsbetting experience, while retaining its initial concept of keeping things simple so that bettors can focus on making their picks and not on how to navigate through a complicated website.

Specifically, the new Titan Bet boasts powerful sports odds engines producing a competitive range of betting lines; a mobile web app supporting advanced bet types, a flexible bonus system; unique weekly promotions; web chat customer support; and a shared wallet with other Titan platforms.

Eligibility for the $20 Sign-up Benefit Package depends on the new players’ home country.However, all newcomers are eligible, upon making their first deposit, for entries to $20,000 in exclusive poker freeroll tournaments at Titan Poker. First time depositors receive four entries to the $2,500 New Depositors Freeroll, as well as an entry to the $10,000 Monthly Bonanza, an end of the month freeroll promotion that is highly popular among players.

About Titanpoker.com and Titanbet.com:
Titanpoker.com is the number one online poker room in Europe and part of the iPoker Network, offering poker fans millions of dollars in guaranteed monthly prizes. Titanbet.com is a full-service online sportsbook featuring betting opportunities on sporting events from around the world. Software for both Titan Poker and Titan Bet is developed and maintained by Playtech, a leading gaming software developer publicly-traded company on the LSE (PTEC.L). The Titan
brands are promoted exclusively by Euro Partners.

How much is the minimum deposit?

o Major excluded countries: Romania, Hungary, Ukraine, Belarus & Moldova
As I understand this is a welcome package for first depositors, players from these countries have aids , or what is the reason for them being unable to claim this?

reputation for multi accounting to abuse the first deposit bonus and no deposit bonuses , chip dumping and then cashing out.

kinda interesting that UK is not considered to be western Europe . I guess Titan don't want to have to pay UK tax on the UK sports betting income as the only difference between the main and secondary offers is sports bet being replaced by casino tokens.

Hi Chris

Is there a chance that Titan Poker will seek the Danish Poker License? Recently you guys have even locked us out from your Poker Software. I can't believe that Bet365 is the only IPoker place that have seeked the License. The problem is that Bet365 is so bad, and there are plenty out there much better, including Titan. How come that no other have seeked the license? I've always been of the believe that we Danes are playing a lot, so it should be a profitable move to make

Beware of the crooks at Titan Poker emptying your account with their "inactive account charge" or whatever. If you don't play for a few months, they will start charging this without a word of warning and without sending any bills, unlike for example Party Poker, who does also charge these, but they send you email before and after it happens. They were even graceful enough to pay me back after I missed their emails.

No such thing on Titan Poker. Once the money is gone, you can kiss it goodbye. They will hide behind the small print of their terms and conditions (anyone who read these until the end, throw me the first stone).

Thank you Titan Poker for ripping me off. Much appreciated. Nice business model.

Hi Chris

Is there a chance that Titan Poker will seek the Danish Poker License? Recently you guys have even locked us out from your Poker Software. I can't believe that Bet365 is the only IPoker place that have seeked the License. The problem is that Bet365 is so bad, and there are plenty out there much better, including Titan. How come that no other have seeked the license? I've always been of the believe that we Danes are playing a lot, so it should be a profitable move to make

Hey PokerKing

I appreciate the feedback - I agree as well and wish Danish players could play as well as they're quite good, I work with Titan now for 7+ and have seen quite a few markets get closed, it's not because Titan wants to close it's doors, it's more a result of the regulations in each country - many times it is up to the decision makers in each country to decide who to qualify for a license, so I do hope things will change in the future and Denmark can make a comeback

The countries Titan's been able to get a license in have been Italy, Spain and France and we do hope that things will get better allowing us to open doors to more countries that recently passed these laws.

Since ipoker has split - there's been a lot of positive progress from Titan Poker including a really nice promotion known as the Grand Battle.

What this is, is a continuous promotion that will be running over the next three months which has both weekly and monthly prizes that are based on rake races and has a prize of $130,000

You can see the full details on this link below
Poker battle with $130,000 in prizes: Titan Poker's "The Grand Battle"

here are a few details
13 weekly races = $52,000 in total prizes
3 monthly races (Gladiators Race) = $15,000 in total prizes
1 quarterly race (Master Leaderboard) = $57,000 in total prizes

daviddem, while I appreciate that you have some feedback I think most brands inactive policy as a way to encourage player activity, there are many positive points to playing at Titan Poker but it sounds like you've come to your conclusion before really giving Titan Poker a chance.

If you check out the recent promotions that Titan has held since the ipoker split, it's done quite a lot to offer some very attractive prizes and the Grand Battle is just an example. Titan's also got some really nice country-specific tournaments, you can see some details here -

Play Titan Poker's Greatest Poker Tournaments and Become a Pro!

Just as an example - a player from Canada who plays and earns 250 points during the month of January can then qualify to play in a $2000 tournament in the next month, the name of this event is "$2000 Canadian Special FR"

Again, this comes to your own individual choice of where you'd like to play and if you're looking for some solid games to play at, with some unique promotions like Grand Battle and Titan Treasure, then you'll enjoy Titan Poker

Any feedback you guys have is appreciated, we are happy to hear it and work to constantly make improvements to the brand

Originally Posted by TitanPokerRep

daviddem, while I appreciate that you have some feedback I think most brands inactive policy as a way to encourage player activity, there are many positive points to playing at Titan Poker but it sounds like you've come to your conclusion before really giving Titan Poker a chance.

In what way do you think that stealing players money encourages players to join you in the first place? Poker players have lost enough money in the last year or two to scumbag site owners who have run off with the money (full tilt until stars came to the rescue,purple lounge, something like 20:20 ),sites that take forever to pay out (everleaf) or networks forcing skins off the network with players losing the value of their VIP points/tickets (merge with hero poker/feltstars/rpm poker etc).

Similarly , how can you say that Daviddem hasn't given Titan a proper chance .YOU'VE STOLEN HIS MONEY . Why the hell do you think he or anyone else is going to come back and let you do it again .If you think its ok to steal players money , we as players who know about it have a duty to warn other players that it is happening so that new players thinking about joining titan can take it into consideration when deciding whether to play at titan.

The split may have been good for the network,for players it has been terrible as the number of tables has reduced drastically. I was staking someone at titan pre split at 20nl. pre split there were 18-20 FR tables running at peak euro times when he played, post split there were 2-3 tables running.net effect was that he couldn't put in any volume of play due to the lack of tables so we moved him to party and FTP.

Have ipoker fixed the currency skimming on auto topups due to the rounding yet that I revealed http://www.flopturnriver.com/pokerfo...rs-182801.html and the big thread that developed from it on 2+2 Important info for iPoker players - Page 6 - Internet Poker - Online Poker Forum. This is another method of surreptitiously removing funds from players accounts.Its also of note that early in the thread it was mentioned several times that ipoker skins were telling players that they would be commenting on it. from memory I don't remember any "official" comment about it.

Similarly , how can you say that Daviddem hasn't given Titan a proper chance .YOU'VE STOLEN HIS MONEY . Why the hell do you think he or anyone else is going to come back and let you do it again .If you think its ok to steal players money , we as players who know about it have a duty to warn other players that it is happening so that new players thinking about joining titan can take it into consideration when deciding whether to play at titan.

Hi Keith

I know there are extreme cases like this that my comments won't
resolve in a few minutes, these things take time and without knowing te full facts, it's impossible for us to resolve this.

I've already requested that Daviddem send me his username via PM - after that I will personally have a chance to take a look at it and see what can be done and hopefully come to a positive solution.

In regards to the many topics you mentioned - this is something that is unfortunately not anything I can influence as it's based on ipoker policies and hopefully over time can be resolved.

What I meant in my previous thread is that by taking the time to communicate the issue and a lot of times it is just a matter of misunderstandings, you can resolve your problem quite easily and not have to go to another brand.

I understand that there's a lot of skepticism and frustration as a result of some tough events in 2012 but I do believe that 2013 is already looking to be a lot better and I plan to do whatever I can to resolve this one and start the new year in a positive light.

Cheers,

Chris

comment this - iPoker is infested with poker robots, best known is Shanky Bot: www. xxxxxxxxx. com it costs $129 for a years license and plays up to 6 tables 24/7; no advertising was intended, just what do you do about the poker robot infestation? also, you can easily buy a poker robot with a discount herexxxxxxxxxx. com

It's just amazing how you close your eyes to major crimes and try to settle the minor problems only; Of course, you are the slaves to money, so you keep your mouth shut even if you steal it, encourage stealing or do whatever it takes, even scam to make your business going; The online poker is seriously damaged, I think!


edit: I removed the web adresess -jyms

Seems like a really good offer but will not be taking it up. iPoker and I just do not seem to mix to well. Couple of years ago I built around $100 on BlueSquare from freerolls and then they froze my account. Said they needed information from to proof my idendity. They wanted information which I regarded as confidential so I refused and they still have my money. Apart from that I have never been able to do anything on iPoker. Did try Genting for a while and never saw so many bad beats. Not just against me but against others as well. Any two connectors especially suited and guys were all in all the time and hitting. Not for me but good luck to everyone who takes up the offer.

It's just amazing how you close your eyes to major crimes and try to settle the minor problems only; Of course, you are the slaves to money, so you keep your mouth shut even if you steal it, encourage stealing or do whatever it takes, even scam to make your business going; The online poker is seriously damaged, I think!

NisiLith your choice of words is amazing, "slaves to money", really?

This is the first time I've heard about this but the first thing I would say is that your frustration should be directed at the product itself and not the software

As I said before, this isn't something that I have much say in but is something that I'm able to bring up so if there is indeed a problem where it makes in-game play difficult,it will be addressed

Cheers,

Chris

Possible collusion/softplaying/botting on 1knl on iPoker. - Medium Stakes Pot Limit and No Limit - Medium Stakes Poker Forum

There you go chris. Go read this thread and bring this up with the powers that be. When iPoker and Titan poker addresses these issues we can talk about you getting deposits. iPoker is off of the poker players radar. With Party Poker merging with Bwin to make the largest player pool behind Stars and Full Tilt why would anyone play on a site with all the issues in that thread that have never been addressed

Originally Posted by Tom1559

Seems like a really good offer but will not be taking it up. iPoker and I just do not seem to mix to well. Couple of years ago I built around $100 on BlueSquare from freerolls and then they froze my account. Said they needed information from to proof my idendity. They wanted information which I regarded as confidential so I refused and they still have my money. Apart from that I have never been able to do anything on iPoker. Did try Genting for a while and never saw so many bad beats. Not just against me but against others as well. Any two connectors especially suited and guys were all in all the time and hitting. Not for me but good luck to everyone who takes up the offer.

pretty much an easy way around this Tom is to open a moneybookers/skrill account and use that to deposit.you'll have to prove your identity to moneybookers but by the time you link it to your bank account and proved your address i haven't had to then prove my id with stars, tilt or ipoker sites to withdraw back to moneybookers. If your moneybookers is $ it also makes it easy to transfer money between sites without having to pay a currency exchange charge. You only pay the currency exchange sharge when you deposit from your £ account or withdraw back to it (assuming that you have $ accounts on the pokersites which applies to stars ,tilt ,party network,and you opt to have a $ account on ipoker when you open it or you have to close the account with supports knowledge and open a new one to change the account currency.

Originally Posted by TitanPokerRep

Hi Keith


In regards to the many topics you mentioned - this is something that is unfortunately not anything I can influence as it's based on ipoker policies and hopefully over time can be resolved.

What I meant in my previous thread is that by taking the time to communicate the issue and a lot of times it is just a matter of misunderstandings, you can resolve your problem quite easily and not have to go to another brand.


Cheers,

Chris

really ....So ipoker and Titan don't have a financial relationship ....I.e do playtech own both the ipoker network and Titan poker ? ANd if as seems to be reported on various poker sites that playtech owns both titan and the ipoker network , why shouldn't feedback from titan forum reps be able to work its way back up the management structure and influence network policy?

Perhaps some questions you can answer that have a big bearing on whether people to play on ipoker .

Has the auto topup currency rounding been fixed and if so why haven't the players been compensated for the money that was taken from them in this scam. Also why did noone from Ipoker feel that it deserved some comment in the threads where i revealed it?

What is the networks policy on refunding players for losses they have incurred by cheats colluding ,and to confirmed bots from the monies confiscated from their accounts. On Stars there is regularly people saying that they had money refunded but I've yet to recieve any from ipoker and have never seen any one else report it.

Why have the rake capped in currency units for example in your rake structure it says

Ring Game Rake Structure

Titan Poker has received high marks for our rake visibility. For detailed information regarding table rake, please review our ring game rake structure, outlined below.
In general, the house commissions is between 0% and 5% of each total pot. Rake is not charged if a hand has ended before the flop cards have been dealt.
The amounts listed in the tables below also apply with the same values to games played in other currencies. For example, the rake structure listed for Limit games at $0.02/$0.04 to $0.25/$0.50 also applies to Limit games at £0.02/£0.04 to £0.25/£0.50, etc.

Most people would assume that the maximum rake on a £ table would be the £ equivalent of the $ table .So if it was a max rake of $2 then on a pound table the max rake would be £1.25. in fact on the £ tables the max rake would be £2 or $3.20 when converted. Net result is that £ tables pay a lot more rake than $ tables. Also you claim in general that the rake is 0 to 5% however on the 10nl 10pl and lower tables the rake rate is up to 6.66%

Originally Posted by TitanPokerRep

Hey PokerKing

I appreciate the feedback - I agree as well and wish Danish players could play as well as they're quite good, I work with Titan now for 7+ and have seen quite a few markets get closed, it's not because Titan wants to close it's doors, it's more a result of the regulations in each country - many times it is up to the decision makers in each country to decide who to qualify for a license, so I do hope things will change in the future and Denmark can make a comeback

But have Titan even tried to get the license? I don't think so, as it is so that the license can be bought. Everyone who is willing to buy it, get it. I haven't heard of anyone seeking it, not getting it yet. When they buy it, it is legal for us to play there taxfree. That's the whole point of it. I don't believe that the Danish tax department have turned Titan down. It's because Titan like so many other IPoker sites haven't seeked it. Isn't it profitable enough?

According to a page I found it costs 350,000 DKK to apply for a license, and then you must pay 20% of gross income (so not deducting expenses of any kind) to the government in tax. On top of that, you've got to pay for all your expenses like translating the website, hiring language-specific writers and support staff, advertising, etc, and even when you've done that you've still got to compete against other brands which are already established in the market. I can't see how the Titan Rep would ever be able to give you a simple answer as to why they haven't decided to enter when they have so many things to take into account.

Originally Posted by Pascal

According to a page I found it costs 350,000 DKK to apply for a license, and then you must pay 20% of gross income (so not deducting expenses of any kind) to the government in tax. On top of that, you've got to pay for all your expenses like translating the website, hiring language-specific writers and support staff, advertising, etc, and even when you've done that you've still got to compete against other brands which are already established in the market. I can't see how the Titan Rep would ever be able to give you a simple answer as to why they haven't decided to enter when they have so many things to take into account.

The thing is that they already had a Danish version of their website, and were quite active in Denmark. So not much extra costs there. I would just imagine that one of the biggest operators within IPoker would step up and take their share of the Danish Poker cake. There are by far smaller operators out their, who isn't complaining, and who makes a profit on it. Like Ongame, that have so many who seeked the license. Why only 1 IPoker? I just don't understand why they could not see the market. Was it dictated from above that only 1 IPoker site should seek it? How does that even work? I'm just trying to understand. Maybe Titan loses out on, that they don't have a bookmaker section like some of the other IPoker operators. But I find it funny that only 1 seeked the license. But maybe it is to expensive. No matter what, the biggest loser are us the players

+1 I also want a Titan/iPoker official reply about their currency exchange skimming swindle.

Is this still going on?

Will players be reimbursed the stolen money? Same question for the BOT/collusion victims.

I guess they were some very difficult questions for the rep to answer. Did you get any answer regarding your account daviddem? Surprised that the rep hasn't logged in for a week though especially if daviddem's account problems still need resolving.

Originally Posted by Keith

I guess they were some very difficult questions for the rep to answer. Did you get any answer regarding your account daviddem? Surprised that the rep hasn't logged in for a week though especially if daviddem's account problems still need resolving.

Hey Keith,
Just to update you - we're going to be working on something that would essentially give players a 'second chance' if they were logged out for a while, no details yet but it looks like we will get an update in the next few weeks

Daviddem - I went into this in detail and it looks like it is not the first time it came up. I was told that you did receive an email one month before the fees were charged that this would be the case.

To be fair - we have it listed in the T&Cs, and I don't think badmouthing a brand is the way to go. I'm doing the best I can to make these policies a bit less restrictive, but it also means getting a bit more cooperation from you the players.

Regarding Danish software - unfortunately this is a completely legal issue and something that I don't have any influence over, I do hope that it would change one day, I would love to see that myself as well

And in regards to currency conversions - I would suggest that the best thing to is to play in USD since you know this is part of the cost. Knowing that it's an expensive way to play by going and playing in GBP, stick to the USD tables

Cheers,

Chris

lets go back to your original reply though

daviddem, while I appreciate that you have some feedback I think most brands inactive policy as a way to encourage player activity, there are many positive points to playing at Titan Poker but it sounds like you've come to your conclusion before really giving Titan Poker a chance.

It may be in your terms and conditions, but how can you justify taking funds from players accounts because they don't play. I've no idea how deposited funds are held , but if you have say 20% in current accounts for instant payouts and have say 40% in a short term savings type account and the remaining 40% long term in higher interest longer notice accounts you will be making money off the inactive players as their funds will still bring in interest payments. Maybe after a certain time of inactivity move all of their funds into the higher interest account etc.
All you do by having that clause is force players top withdraw funds when they play at another room to take advantage of bonuses that other rooms offer.
By stealing money from their accounts you just cause negative publicity and deter players from playing with you and nothing spreads as quick as bad publicity. Its not as if I've been a permanent Titan critic, recently posting a link to a titan signup http://www.flopturnriver.com/pokerfo...ml#post2112280. However now the qualification with any sign up recommendations not only has to be to open $ accounts and explain the reason is to avoid the currency scam but now also having to advise that players remove all of their money if they then move onto another room temporarily in case they have their funds stolen.

How do you justify the FEE anyway , it costs nothing to keep players bankroll, points and personal details in a file along with all other active players so I don't see the need for any fee as its not costing you anything extra and you can be getting interest on those inactive funds .

Also its a pretty glib answer to say that players should have their accounts in $ and play $ tables. Where is it on the site advising players that they should do this and telling them that they will pay an extortionate currency rounding charge on auto topups. Even on the tables, you still have a message saying that the funds will be converted back at the same rate that they were put on the table. Your answer acknowledges that you are still lieing about this to your customers over two years after i first revealed it.

The effective currency exchange rate on auto topups is different to the actual currency exchange rate + rounding that is currently used. If you convert the auto topups back at the same rate that they are bought at the table it will make a big difference for players.

You say that its fine for you to have these inactivity fees because other companies have them . Really ? your numbers are dieing and are dwarfed by the number of people playing on Pokerstars. Why are Pokerstars doing so well and you are struggling. It all comes down to trust. Pokerstars have a reputation of treating their customers well.

1. customers feel safe that their deposits are safe. Their deposits are segregated and in dedicated client accounts . Ipoker have had member sites on their network that have run off with customers money.

2. Pokerstars refund funds confiscated from cheaters and colluders accounts and spreads the money back to those who have been cheated. Ipoker customers have never reported having been recompensed for these cheaters actions.I notice you didn't specify what network policy is on this.


3. stars have zero tolerance policy to bots.Ipoker were renowned for being bot friendly with some skins having bot sellers as affiliates.There only seemed to be a crackdown on bots last year when the bots had better profiles released and instead of losing money at the tables and relying on rakeback they started crushing at the tables and were threatening the profitability and they were shutdown.

4. stars has good software, the ipoker client is slow and cumbersome, has the stupid "feature" that requires auto post to be reclicked if you get stacked .

5. Stars don't steal client money by charging an inactivity fee, Ipoker thinks its ok to steal their clients money via an inactivity because its in their terms and conditions and other unsuccesfull sites do it as well. Doesn't the fact that they aren't market leaders could be because of these dodgy practices.

6. Stars charges less rake on their cash games especially at the micros. Once they get beginners and learners they are more likely to be brand loyal and stay and play at the higher stake tables and rake more as they get more experienced. Ipoker rakes the learners harder making it more difficult for them to win money and more likely to become disillusioned making them more likely to more elsewhere or stop playing online altogether.

The list could go on , but if you insist on fleecing your customers don't be surprised if they badmouth you and move to your competitors. Why is it that poker companies think they can ride roughshod over their customers and are then surprised that the customers leave for their competitors.

this list could go on and cover other areas as well.

Keith, I'm pretty neutral here but let me pull out a couple of points to defend titan.

First, a lot of the stuff you post is aimed at iPoker and their developers. Software and rake (I think) will all be largely controlled by iPoker. I doubt Titan has a large base of programmers to depend upon unlike Stars, so all requests have to go through iPoker. And iPoker and Party are the best networks for skins out there, and changing to Party for a tiny advantage would be a massive amount of work/cost which just wouldn't be worth it. The currency issue is also going to be coded into the software - it'll be to do with the algorithm which is something only iPoker can solve. And if Titan put a warning and other companies don't then players will just play at other skins and no one wins but Titan loses. Basically, I'm asking what do you want Titan to do about it? (no offence)

Secondly, you keep referring to funds as being "stolen". It might be unethical, but it's in the T&C when you sign and it's pretty common practice even among big companies (Party do it too). That said I agree that an inactivity fee should be reconsidered. Maybe you could set a limit of balances under $20. At the very least I think you guys should start sending out more than one email especially if it's a fair sum of money. I'll be interested to hear what Titan Rep has to say about it

yeah , i agree its ipoker's problem to solve, BUT its been over two years since i revealed the currency scam and there has been a major software upgrade at the start of last year. And i'll accept that the skins get fleeced by the currency scam as well because they don't get to see any of the "rounded" money because of the way that the purchases are accounted for .

If Ipoker were serious though there are several steps that they could have implemented. They could do away with the pound/euro/$ tables and settle on a single currency used for all accounts and all tables so that the only currency conversions are done when depositing/withdrawing to /froom the sites.Doing away with all the extra currencies would mean more tables running at the stake in a currency would should help to generate traffic.

Or they could have kept the multiple currencies and implemented multiple currency cashier drawers in the same way that pokerstars has $ and euro cashiers.

or they could have calculated the player balances to more decimal places and done away with the rounding. It wouldn't have taken 2 years to implement any of these solutions.


you ask what can Titan do about it ? They are in a unique (well almost as will hill are part owned by playtech ) as playtech own both Titan and the ipoker network so that they can have more influence with playtech to get ipoker to get this fixed. If they don't fix it then its up to us as poker players to continue to let other poker players know what is going on . And let them make up their own minds whether they want to put money on the network in the first place.

with the inactivity fee, As you say its unethical but its in the T&cs , but what % of people signing up at Titan or any other site actually read every single clause .Its going to be pretty low with most people assuming that the terms are going to be reasonable or other people wouldn't be playing there.

As i said before , the fact that other companies charge inactivity fees doesn't mean that they are doing themselves any favours and their traffic is a fraction of what stars traffic is. If its such a good idea why aren't stars doing it. They aren't because they know that it would damage their brand name and would cost them more in lost rake than they gain. Where its been discussed on 2+2 its been roundly condemmed and I've seen mention that where its a 10 year inactivity then clearing the balance would be acceptable as those funds have been abandoned. But if that money has been abandoned surely it would be more palateable if it was donated to charity (after multiple attempts to contact the owner for larger sums) rather than disappearing into site owners pockets.

As I said way back near the start of this thread, after all the financial scandals that have threatened players funds over the last couple of years , poker sites should be trying to reassure players that their funds are safe and secure (stars) and not trying to find other ways of fleecing their customers (the rest).to digress away from ipoker for a moment but to illustrate the point Party poker announcement of removing the palladium elite is going to be interesting to see whether the resultant changes result in a 100% redistribution of the player rewards or whether it will mean a sizeable % of that money saved gets siphoned off into party's pockets rather than redistributed to encourage recreational players onto their site.

+1 to:

- Scrapping inactivity fee
- Improve customer service
- Lowering rake to improve footfall
- Single currency tables. Even when I was active on Titan I always played in dollars, it was bloody annoying having my bankroll going up and down with the exchange rates.

Hey Guys,
First my apologies that I haven't come on here sooner, it's been a pretty hectic month and I will try to come on as frequently as possible

There are most definitely issues that over the long haul do need to get resolved but these are things that will take time and awareness to have done. Things such as currency exchange rates and inactivity fees are general items that as many of you know are a general term that apply to various brands, not just Titan

A comparison was done to Poker Stars - and I'll keep this brief because I cannot say much about it other than we strive to be the best poker room on the network, and that means being the most stable, having the chance to voice your opinion and have it mean something as well as come up with unique promotions that give you the chance to earn more money. That is why when the inactivity fee was brought up - it was immediately commented on and the issue is being looked at in a serious manner.

Having said that - I definitely appreciate the feedback and agree that as long as players give their voices in a constructive manner, it will help make the quality of their experience better which in turn will lead to more active players

Regarding the currency comment - I know it's not the most ideal solution but at this point without any decision being made, this is absolutely the way you can save yourselves money each time you play at a table. It may not be ideal but it's an opportunity to seriously change your strategy and see if the effects of playing on a USD currency table does in fact bring you more return than playing in Euros, GBP or any other currency

Otherwise, I think at the end of the day players will make the choice of where to play on a number of factors and not every player will decide the same way

Titan's match bonus is one of the best and the security and trustworthiness is something that the brand takes very seriously. There is a very dedicated support team that works behind the scenes there and that is a very valuable reason to play on this brand.

Lastly I think what separates Titan from some of the other brands is how long it's been around and how it continues to be one of the most reliable and stable brands in the industry. I've worked with Titan since 2005, and worked in online support for 7 months and I as well as the team always took the feedback of players very serious.

So while the industry has changed, the security and support of the players continues to be the highest importance to Titan and that's why feedback like yours will continue to be taken seriously as we try to continuously improve the brand to make it a safe place to play and an enjoyable one as well

Chris

Originally Posted by TitanPokerRep

Hey Guys,
First my apologies that I haven't come on here sooner, it's been a pretty hectic month and I will try to come on as frequently as possible

There are most definitely issues that over the long haul do need to get resolved but these are things that will take time and awareness to have done. Things such as currency exchange rates and inactivity fees are general items that as many of you know are a general term that apply to various brands, not just Titan

Granted ,whilst exchange rates are one thing , encouraging multiple currency tables and then rounding every auto top up currency exchange is a strategic decision taken by the network. It's been over 2 years since i revealed how much it was costing players and the network has done nothing to correct it or refund its customers. By now, the network should have fixed it , but its a cash cow that they don't want to fix. If you want to be trustworthy , push for the network to correct this. If you want to be seen as a bit dodgy , carry on skimming the auto top up currency exchanges.In fact you are currently running a promotion for players to play on european tables and earn 50 points for entry into a 2000euro freeroll. players playing on $ accounts or those playing £ tables on euro accounts and vice versa would probably be better of just buying into a $1500 tournament direct and continuing to play on their account currency tables .

A comparison was done to Poker Stars - and I'll keep this brief because I cannot say much about it other than we strive to be the best poker room on the network, and that means being the most stable, having the chance to voice your opinion and have it mean something as well as come up with unique promotions that give you the chance to earn more money. That is why when the inactivity fee was brought up - it was immediately commented on and the issue is being looked at in a serious manner.

Instead of striving to be the best poker room on the network , why not strive to be the best poker room on any network.Titan have the connections and influence to get the network to change its policies. Show yourselves to be striving to reform the network in the players interests and you'll gain that trust.

Pokerstars have made much of the fact that players funds are segregated from stars funds and in designated accounts. Can you provide the players the same assurance. When stars had to refund the American players it was done quickly and efficiently. Since you don't service the American market you don't have that problem, but knowing that players funds are segregated would give your brand a degree of safety in players minds.

Since you want to be compared with Pokerstars, why not bring your rake charges into line with theirs? They attract the micro players and then retain them as they move up in stakes.Their money lasts longer or they win more since less is being taken by the poker room. it will alll promote traffic and if you can boost that traffic word of mouth will help to bring more traffic on top.

Having said that - I definitely appreciate the feedback and agree that as long as players give their voices in a constructive manner, it will help make the quality of their experience better which in turn will lead to more active players

Regarding the currency comment - I know it's not the most ideal solution but at this point without any decision being made, this is absolutely the way you can save yourselves money each time you play at a table. It may not be ideal but it's an opportunity to seriously change your strategy and see if the effects of playing on a USD currency table does in fact bring you more return than playing in Euros, GBP or any other currency

That sounds like PR speak for you'll win more because we don't get to skim the currency conversions.

Otherwise, I think at the end of the day players will make the choice of where to play on a number of factors and not every player will decide the same way

Titan's match bonus is one of the best and the security and trustworthiness is something that the brand takes very seriously. There is a very dedicated support team that works behind the scenes there and that is a very valuable reason to play on this brand.

if you are serious about being trustworthy
- do away with the inactivity fee
- crack down on the bots -players don't want to play against them and it drives recreational players away
- if you confiscate funds from cheaters,colluders,bots etc - use them to compensate the players who lost to these cheats
- move players funds to segregated designated accounts .
- lower the rake - take lots of nibbles not bloody great mouthfuls .Players will last longer , giving you greater traffic and attracting more traffic. Player retention will also be improved if they don't lose money so quickly.
- you say you have the best bonus how about making it so that you let players choose what deposit bonus they want. Keep your big bonus /short clearance time bonus for higher stakes players but consider introducing something like stars 1st deposit bonus so that you can claim the bonus up to a total bonus of 600$ on all deposits in the first 3 months and then give 6 months to clear that bonus. You win because losing players will keep depositing to clear those bonuses and beginners and recreational players will never clear a massive deposit bonus but this will encourage them to stay with you rather than moving to another room to clear a bonus elsewhere. IF they stay you have the traffic and that will generate further traffic and help to prevent player migration due to lack of table availability.

Lastly I think what separates Titan from some of the other brands is how long it's been around and how it continues to be one of the most reliable and stable brands in the industry. I've worked with Titan since 2005, and worked in online support for 7 months and I as well as the team always took the feedback of players very serious.

So while the industry has changed, the security and support of the players continues to be the highest importance to Titan and that's why feedback like yours will continue to be taken seriously as we try to continuously improve the brand to make it a safe place to play and an enjoyable one as well

Chris

So make it so that the perception is that the games are fair, bots are cracked down on and players money is safe and if players are cheated by other players ,Titan will strive to recover as many funds from the cheaters as possible to redistribute to their victims.

Also , don't automatically assume that someone who has won money from a scumbag who then does a chargeback or used a stolen card to fund an account knew that they were playing against a scumbag. Obviously a repeated offender is suspicious but it must be frustrating for headsup players accused of being associated with these scumbags.

worrying thread from 2+2

http://forumserver.twoplustwo.com/19...poker-1298194/

essentially the" sit out next bb" doesn't work reliably so you can sit out , leave the computer and the software sits you back in .According to the thread its been a known problem for over 2 years and not been fixed . hmmm , where have i heard that before .

in a way its the guys own fault in that he should just have left the tables if he was going to be afk for 2 hours , but if you sit out , the software still shouldn't sit you back in .

Originally Posted by TitanPokerRep

I as well as the team always took the feedback of players very serious.

Chris

I play a bit on Titan but not alot. I had stopped playing their entirely for awhile & was largely due to my experiences with customer support.
I honestly can't think of any site I've had worse experiences with than Titan (eg. weeks of emails, dozens of them, feeling like a completely futile attempt to deal with a major software issue that I and many others were experiencing. The ridiculous answers/responses I kept receiving were enough to turn me off the site).

This was awhile back (a yr. or more ago) and while I do play on there again now (although very limited amount) I never expect to get any kind of decent service from their customer support and don't even bother writing in if I do have an issue (it's just not worth the aggravation of attempting to explain something to a person who has zero clue of what they're talking about). I found it humorous to read that Titan's support was ranked #1 by some gambling magazine (on more than one occassion).

I've also found it odd that it has been next to impossible to find a Titan support rep. on any of the poker forums (discovered this when myself & others were having problems with the software after the 'lobby upgrade(<?)/update' a yr. ago (many of us were having frequent shutdowns on the site and were being ignored after writing to support frequently about the issue & referred support to threads that were written about it)). We were able to get some help from WilliamHill rep. and Poker770 but never from Titan. I also inquired with Titan why did they not have a support rep. active on the poker forums but received some nonsensical response.

Good to see a rep. on a forum now though. What took you guys so long?
Also, if you guys weren't active on poker forums in the past, how were you able to 'respond to the player's feedback'?

No so far nothing came out of it and I only received an email from Chris with the same canned answer I've had from the other support reps "it was in the terms and conditions you agreed with, yada, yada"

Daviddem - I went into this in detail and it looks like it is not the first time it came up. I was told that you did receive an email one month before the fees were charged that this would be the case.

That is not the case, I have searched my email archives three times and never found trace of this ghost email. Just show me a proof that this email was sent from the logs of your mail server (including full headers of the email in question) and I might start believing you.

Regardless, you should not send a single email, you should send an email every time you help yourselves with players' money, or you should send monthly account statements or bills for your charges, just like any bank or other company does.

It's not the first time it came up because I have written several times to support before deciding that my only remaining course of action was to post the story on the forums to prevent as much as possible other players to get defrauded in this manner. I have no hope of recovering the money or desire of playing on iPoker/Titan ever again. My only wish is that my posts will cost iPoker and Titan more than what they made out of me.

Finally, the fact that this outrageous currency rip off has not been ended after two years of being publicly revealed on all the major forums simply shows that iPoker is considering the players as vulgar cash cows rather than clients to whom they owe due diligence and good stewardship.

I can't understand that in view of this, iPoker has managed to secure licenses in some countries where online poker is regulated. What can we, the players, do to reach out to the powers-that-be of our respective countries to end these practices? If iPoker did have a license in my country, I would lodge a complaint with whatever government body is responsible for regulating the industry.

Actually, if you think it's a good idea and iPoker has a license to operate in your country, post here the contact info of the responsible government body in your country, and let's get an online petition started to attract their attention on the issue. I am sure that if countries threaten to remove their licenses, iPoker will be much faster to fix their "bugs".

Actually I started looking into it for the UK, looks like the UK Gambling Commission has a complaint procedure. I am very keen on going through that procedure concerning the currency exchange rip off. I am not from the UK though, so not sure if I can do it.

Keith, are you from the UK? Do you know under what company name iPoker/Titan are registered with the UK Gambling Commission? I searched the Gambling Commission database for Playtech, iPoker and Titan, but no luck.

If there is any sign of success with the UK, I will do the same with other major European countries where they operate.

I fired a first shot and wrote an email to the Remote Gambling Association, an association of online gambling operators which "lobbies" for the legitimization and regulation of online gambling at the European level (http://www.rga.eu.com). See copy of the email below.

I even found another allegation on the way, that iPoker RNG (Random Number Generator) is not all that random. See one-before-last link at the bottom of the email.

Hello,

It has been brought to my attention that the iPoker network and/or their mother company Playtech and/or their sister company Titan Poker are members of your association.

I would like to attract your attention on the vast number of complaints from players about the business practices of these companies. See the links below to the major online Poker forums where these issues are discussed, and players try to unsuccessfully get them resolved.

The major ones are in my opinion:
- iPoker's tolerance and even collaboration with individuals or companies using BOT's (computer programs that play poker online automatically)
- the hidden currency exchange skimming which happens every time players top up their stack at the tables, which can happen several hundred times a day.
- the removal of players' funds in the guise of an "inactivity fee", without proper warning, billing or account statements being sent
- I would also seriously investigate how and where players' funds are kept

There are very easy technical solutions to these issues, however iPoker and their related companies have shown absolutely no will of fixing them, most likely because it would be against their financial interest to do so.

I believe that these practices cannot possibly comply with your "Fair, honest, safe and fun" motto.

I would hope that you could put some pressure on your members to end such practices. In any case, it cannot possibly be advancing your cause, because players will end up having to complain to the regulatory bodies of their countries, which hopefully should be reluctant to grant licenses under such conditions to those of your members involved in such scams.

For more details about the issues I mentioned, see the links below:
Currency skimming: http://forumserver.twoplustwo.com/28...layers-883575/
Inactivity fee and other issues mentioned: http://www.flopturnriver.com/pokerfo...ml#post2134756
BOT activity on iPoker: http://forumserver.twoplustwo.com/19...ghlight=ipoker
Problems with the auto sitout feature: http://forumserver.twoplustwo.com/19...poker-1298194/
More BOT allegations: http://forumserver.twoplustwo.com/29...again-1241501/
Entire website dedicated to online poker BOT's and they find the majority of them on iPoker: http://pokerbotnews.com/
Website that runs tests on the Random Number Generators of poker sites: http://www.ispokerrigged.com/
Skin of iPoker affiliated with Poker BOT farm: http://forumserver.twoplustwo.com/56...-help-1218547/

I sincerely hope that you will do something about this.

Regards,
David

Just fired the same email to Italy's AAMS, which has recently granted Playtech/iPoker/Titan a license to operate in Italy.

Anyone knows if some iPoker skins are available in France, Germany and the UK?

http://www.cityoflondon.police.uk/Ci...partments/ECD/

theres a link on that page for reporting internet frauds and crimes. The fact that you are reporting titan and its owners Playtech to the city of london police probably isn't affected by you not being in the UK. Playtech are listed on the london stock exchange and they have to conform to the rules of the London stock exchange. Letting them perptuate an officespace fraud would obviously be against stock exchange rules.

Since the reps and the company don't seem to want to do anything about it , let the police investigate and once any hint of fraud and shares trading being suspended as a result, the city institutions will put a lot more pressure on Playtech to fix the currency scam and inactivity fees than any meaningless regulator can impose.

Thanks Keith. I filed a case with Action Fraud as you suggested above, and I also reported to the UK Gambling Commission.

Also wrote to the French Arjel about the iPoker network, since they have licensed some poker rooms using the network.