Hello xxxxx,
Thank you for your recent email. I am sorry to hear of some of the bad beats
that you have been recently experiencing. However, I can assure you that our
shuffle is completely random, favouring or disfavouring no player over any
other. The computerized methods we use to shuffle the deck are more than
sufficient to ensure complete randomization of the cards, and complete
unpredictability of the cards to come. You can see the description of these
methods at:
http://www.pokerstars.com/security.html
In addition, we track all hands dealt daily to see if there is any
statistically significant variance.
In fact, we gave the source code to two independent auditors who reviewed
our shuffle algorithm and found it sound and random. You may read the
analyses of these auditors at:
http://www.pokerstars.com/rng_audit.html
We have dealt over 8,000,000,000 hands, and have freely given out real money
hand histories any time somebody has requested them. Not once has anybody
found any indication that our shuffle is not 100% random, and many who have
undertaken such studies have posted their findings to the Internet. You may
find just two of them here:
http://tinyurl.com/4lfeg
http://tinyurl.com/2nvav
If you have further questions about this, please don't hesitate to contact us.
Regards,
Lee B
PokerStars Support Team