This week I signed up for a PokerStars account, and used their e-check feature to transfer $100 from my Bank account to a new PokerStars account.

30 minutes prior to the beginning of the tournament I wanted to register for, I was logged out of the PokerStars system and my account was frozen.

They demanded a copy of my State ID, a copy of a recent utility bill, a copy of a recent bank statement, and a form filled out with my personal information. Despite the fact that I found this request invasive and unnecessary, I complied with the demand by taking photos of all requested documentation (except the bank statement, which was provided in PDF format).

I received a reply stating that the photos were not sufficient - they needed them documents to be scanned or faxed. This is ridiculous. I don't have a scanner or fax machine, and quite frankly, I've already gone above and beyond in providing this documentation in the first place. At this point, I'm extremely annoyed and just want my $100 returned to my bank account. I would never give PokerStars my business after treatment like this. Here's where it gets insane...

THEY WILL NOT RETURN MY MONEY TO MY BANK ACCOUNT: "we will need that you send the forms
previously requested. Unfortunately if you don't comply with our security
procedure, the account and the funds will be frozen."

This is ridiculous! They won't even provide a phone number so I can speak with a human being about this.

FAIR WARNING: IF YOU HAVE ANY ISSUES WITH POKERSTARS, YOU MAY BE LEFT WITHOUT RECOURSE.