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As someone who worked at a pizza joint delivering for a couple of years, here's the procedure you need to go through any time something goes wrong at a pizza place with a delivery order.
Problem: You get a pizza, something is wrong.
Solution: Don't talk to the fucking delivery driver. They deliver pizzas, and they can't pull one out of their ass on the spot. So if something is wrong, dial up the place and talk to the manager, and request a replacement. With enough bitching / moaning / complaining, you can usually get some extra shit for free on the side.
In your particular case, I would have called and told the manager so either A.) You got a refund or B.) Got your friend's card credited back or C.) Got credit for your next order.
Also if the manager is a punk and you really feel like being a jerk or are generally dissatisfied, threaten (or actually call) the next highest manager, like the district office / manager or whoever....stores actually are rated based on customer service complaints amongst a bunch of other things...every complaint you make takes a little bonus out of their pocket.
Enjoy!
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