I live in Canada and have been playing on Betfair/Ongame for a while now. All of a sudden (approx October 1st) I am no longer able to access betfair.com on the web or through their software. In the software it tells me "Connect failed. Please check your internet connection". On the web it gives me generic site is down/may have moved, etc.
Other people on my ISP can still connect to betfair. My ISP tech support was no help and assures me there is nothing on their end blocking me from accessing that site. I haven't changed anything on my comp that would block this site. I've tried turning off my virus scanner and windows firewall, clearing cache/internet data, release/renewing my IP, everything I can think of.
Betfair support was little help, but they do have a secondary website (www2.betfair.com) which works for me fine until I go to log in. Then it tries to access the main betfair.com and I can't get in.
I've googled this problem and the only potential solution I've seen is using some shady proxy server. I'd really rather not even attempt that.
$20 reward (stars/FTP xfer) for anyone who can help me successfully solve this issue. I literally have no clue what else to try, and I am somewhat competent with computers.
Here's what the tracert looks like:
Tracing route to betfair.com [84.20.192.65]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms telus.home [x.x.x.x]
2 39 ms 37 ms 38 ms 10.236.208.1
3 38 ms 37 ms 38 ms 209-115-132-109.DNS77.com [209.115.132.109]
4 39 ms 38 ms 37 ms 209.115.198.5
5 38 ms 40 ms 39 ms 154.11.94.245
6 38 ms 37 ms 38 ms edtnabxmca01.bb.telus.com [154.11.94.226]
7 * * * Request timed out.
8 78 ms 77 ms 79 ms 204.225.244.178
9 77 ms 78 ms 76 ms chcgildtgr00.bb.telus.com [154.11.11.34]
10 78 ms 77 ms 79 ms so-10-0-0.chi12.ip4.tinet.net [77.67.68.45]
11 97 ms 99 ms 98 ms xe-1-1-0.was12.ip4.tinet.net [89.149.184.38]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
...
To www2.betfair.com it takes a different path and actually gets there:
Tracing route to www2.betfair.com [84.20.193.56]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms telus.home [x.x.x.x]
2 37 ms 38 ms 37 ms 10.236.208.1
3 38 ms 39 ms 37 ms 209-115-132-105.DNS77.com [209.115.132.105]
4 39 ms 36 ms 37 ms 209.115.198.85
5 38 ms 38 ms 38 ms 154.11.94.246
6 38 ms 38 ms 38 ms edtnab02ca01.bb.telus.com [154.11.94.228]
7 * * * Request timed out.
8 74 ms 73 ms 74 ms wnpgmbabbr00.bb.telus.com [204.225.243.86]
9 73 ms 75 ms 74 ms chcnil23br00.bb.telus.com [204.225.243.130]
10 74 ms 73 ms 73 ms CHCGILDTGR01.bb.telus.com [154.11.13.186]
11 74 ms 73 ms 72 ms 173.182.200.2
12 74 ms 73 ms 73 ms te0-4-0-1.ccr21.ord01.atlas.cogentco.com [154.54.25.65]
13 90 ms 92 ms 89 ms te0-3-0-4.ccr21.dca01.atlas.cogentco.com [154.54.40.197]
14 92 ms 90 ms 90 ms te0-1-0-7.ccr21.jfk02.atlas.cogentco.com [154.54.1.234]
15 91 ms 89 ms 91 ms te0-0-0-5.mpd22.jfk02.atlas.cogentco.com [154.54.7.1]
16 91 ms 90 ms 89 ms te8-7.mpd01.jfk05.atlas.cogentco.com [154.54.3.166]
17 90 ms 90 ms 89 ms gblx.jfk05.atlas.cogentco.com [154.54.11.138]
18 158 ms 158 ms 157 ms THE-SPORTING-EXCHANGE-LIMITED.Gi329.ar6.LON3.gblx.net [64.214.129.10]
19 157 ms 157 ms 158 ms 84.20.193.56