Hi,
I've been experiencing problems on iPoker sites ever since the recent update (lobby upgrade). While playing it will regularly 'shutdown' on me with a window popping up saying "Playtech Client Engine Application has stopped working... Windows is checking for solutions to the problem".
It was happening frequently on TitanPoker... less on WillHill (9x in one tournament on titan... 3x on the bubble in one on WillHill.. obviously at different times). Has nothing to do with my internet connection (I'm typically on 3 to 5 other sites at same time.... zero problems on any of the others while this 'shutdown' thing is happening).
I first started noticing it happening on Titan where I'd get a 'DEP' window coming up (data execution prevention) followed by a 'Playtech Client Engine Application has stopped working..." I wrote in to support close to 10x & kept getting generic responses, inferring I had an internet connection issue... I assured them this wasn't the case as I'd heard of a few others who were also experiencing simliar problems as myself. It wasn't until I sent in over a half-dozen screenshots from one tourney alone (each time it happened) that I finally received a response admitting that there is a problem & that they are 'working on it' & will inform me of when it's been resolved.
Can't say I feel confident playing on that network right now.. & have pretty much stopped playing on there altogether aside from a few VIP games & a sign-up bonus game thingy - - nothing of any significance.
I tried moving some of my play over to WilliamHill as it didn't seem to be happening on there (although I'd played very little on there since the update)... only to discover the same thing on WH > 'shutdown'.. 'shutdown'... actually 3x while on the bubble in on tourney.
I'm able to log right back onto the site pretty much immediately after it kicks out on me (I probably lose only ~10-15secs. of play)... still though I'm booted from the hand I'm in & doesn't help much for my confidence.. not knowing if &/or when it's shutting down on me again.
Tried contacting WillHill about it... & of course the same thing on there (or close to it).. receiving generic responses insisting that it's my internet connection.. asking non-relevant questions in response to my inquiries (ie. what games were you playing when this happened? .. what's your mother's maiden name,..etc. etc.). I explained that it's really irrelevant what tourneys I was in as it's happening on any & all & I'm not writing in regards to request of a refund or anything of that nature... I'm writing to find out what the problem is.. in hopes of getting it resolved (so that I can actually consider playing on there again). Response I received today > "sorry but no refunds are deemed necessary... the problem is likely due to slow ISP speed (I have the fastest available in my area... cable & not using wireless) low computer specifications & a fault of your ISP (I have a relatively new computer... & am able to comfortably play on 6 or 7 sites at at time regularly, etc. etc. blah blah blah > You need to delete temp. files, etc. etc.
I've seen some comments from other players who have been experiencing the same issues (on Poker770 & Titan).
Anyone else experiencing these problems on iPoker sites?