Also, people in my experience (talking mainly about strangers here), are a lot more willing to be obnoxious on email than in person or on the phone.
It's also a lot easier to unintentionally come across as a cunt on email than it is in person or on the phone. One of our Heads of Dept. from several years ago actually was made to take an email awareness workshop because he was routinely coming across as a cunt on emails, enough so that multiple people complained to his superior (though tbh there's a good chance he was always a cunt, but he figured he could get away with it because it was email).
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