Joyland Casino Update
Joyland Casino has stopped accepting new members and has merged with William Hill Casino. We suggest reading our William Hill review for more details. All links will redirect to William Hill.
Overview & General Details
If you aren’t an incredibly picky person Joyland Casino has the potential to keep you a happy Internet gambler! Joyland offers all the standard features and games as other online casinos, but isn’t quite up to par with the best in the industry. They offer many methods for depositing/withdrawing money which takes away some of the difficulty in finding a suitable method for you. They also offer one of the widest selections of games around. Joyland prides itself in offering over 80 games on a safe and secure software platform. Some of the games offered include Video Poker, Blackjack, Progressive Slot Jackpots, Video Slots, Multi-line slots, Single-line slots, Caribbean Poker, Craps, Roulette, Baccarat, Keno, Arcade games, and much more.
Joyland Casino was created and is managed by highly skilled and experienced people. Drawing from their background in brick and mortar casinos Joyland’s team put together a dependable piece of software with a unique gaming experience that many people will come to enjoy.
Software & Interface
The initial download/install process for Joyland Casino‘s software is relatively quick and painless. The price you pay for this speedy process is that once you’ve installed Joyland’s lobby you’re required download each additional casino game you wish to play. In other words, if you want to play a game you haven’t yet played you will have to download it through Joyland’s lobby. Once the game is downloaded you will be able to play it whenever you want without having to download it again. On the plus side, games are listed in an orderly fashion, are straight forward and easy to find within the lobby. While this may seem to be an annoying process it probably works out for the better. If all the games were downloaded and installed initially it would take much longer to get set up and you would be downloading games you may not even want to play.
Navigating throughout the software is headache free with little or no lag time, which is great. Within the lobby there’s a help link with great “how-to’s” for every single game they offer which is great for newer users. The lobby also offers several customizable options for your games, some of which include changing the game speed, card sizes for card games, full screen mode and enabling or disabling warning messages. It should be mentioned that the default for warning messages is to have them disabled. For games like blackjack it’s probably beneficial to turn these on.
The graphics for the lobby are slightly animated and while they didn’t bother me all that much, many people may find them irritating or distracting. Audio plays a big part in Joyland’s software as well. Dealers even speak to you during play. “Place your bets, please!” The graphics for video poker are somewhat dry and boring, but this appears to be an attempt to make it feel genuine as they’re very similar to video poker graphics you would find in a brick and mortar casino. Overall Joyland’s software package as a whole is great. The graphics are sound and generally appealing and the functionality is superb.
The variety at Joyland Casino is great. They currently offer more than 80 different games to choose from and are constantly working on bringing new games to their software on a daily-basis. As mentioned above, some of the games they offer include Video Poker, Blackjack, Progressive Slot Jackpots, Video Slots, Multi-line slots, Single-line slots, Caribbean Poker, Craps, Roulette, Baccarat, Keno, Arcade games, and much more.
Joyland Casino‘s cashier is relatively standard and easy to use. Among the several deposit methods, funds are transferred instantaneously into your real money account – aside from wire transfers. Wire transfers can take up to 5 days to show up in your account.
One of the things I liked about Joyland’s website is their FAQ (Frequently Asked Questions) page. They have an entire section devoted to the workings of the cashier and deposit and withdrawal methods and it’s quite thorough. This is a plus considering the terrible customer service you’d have to go through to get any questions answered.
Withdrawing funds from Joyland is pretty painless but requires a little waiting. After you’ve requested a withdrawal, Joyland holds your funds for a period of 4 days before the transaction is processed. This is done so that you have time to cancel the transaction and have the funds returned to your real money account for play. Any withdrawal over the amount of $5,000 will be put on hold for security checks and possible documentation. There is no maximum withdrawal amount that you’re restricted to, however if the amount is over $9,000 Joyland will pay you once a month until the entire amount is paid out.
Bonus & Promotions
Joyland Casino offers a couple of different deposit bonuses along with a few other decent promotions as well. The first thing that may catch your eye is the no deposit bonus of $25/€25/£25 Joyland is currently running. Don’t have any cash at the moment? No problem! Just sign up and Joyland Casino will give you a quick $25/€25/£25 to play with. This is for new accounts only.
However, like most no deposit bonuses today, there are some requirements before you are able to use it:
1) Players must register payment details (e.g. credit card or alternative payment method) BEFORE playing with a free sign-up bonus.
2)The minimum wagering requirements for a sign-up bonus are 200 times the bonus amount, i.e. $10 x200 = $2,000. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings
3)Only bets placed on all sorts of Slots games (not including Progressive Slots) fulfil the player’s obligations with regard to the minimum wagering requirements.
4) For age verification purposes, a first approved deposit of at least $/€/£ 20 must be made, in order to be able to withdraw your winnings
5)The maximum amount allowed to be withdrawn from this no deposit bonus is $/€/£ 200.
Another relatively painless way to makes some quick cash at Joyland is their referral program. For every friend you refer to JoylandCasino.com you will be given an extra $50 added to your bankroll. These are two of the easiest ways to make a little quick cash.
As far as deposit bonuses go, Joyland has a couple different options to suit players’ varying preferences. First, is their $100 welcome bonus. This option is probably the more suitable of the two for the majority of online gamblers. With this Joyland Casino bonus, all newly registering users who are making their first deposit are eligible provided a minimum of $20 is made. Players can earn 100% of their initial deposit up to a $100 limit.
Joyland has also incorporated a High Rollers first time deposit bonus of $850. The only catch is the deposit amount required to pull in the bonus. In order to receive the $850 you’ve got to be able to deposit 3 large. That’s right, if you can afford to make an initial deposit of $3,000 you’re entitled to the $850 bonus. The name of the bonus suits it well though – this is for the high rollers.
Joyland Casino also offers a reload bonus. On your second deposit you can earn 60% of your deposit up to $500. All you have to do is deposit at least $20 to activate the bonus. Aside from these promotions, Joyland will give you a special deposit method bonus. Earn an extra 10%-15% bonus when you deposit with: NETeller, Moneybookers, FirePay, Citadel, EcoCard, PaysafeCard, UseMyBank, Maestro/Switch Card, Solo Card, WebMoney or Wire Transfer.
Overall Joyland offers some decent promotions that cater slightly to a variety of people. Their bonuses are decent, but aren’t near the best in the industry.
In reviewing Joyland’s customer and technical support I was highly displeased. Being in the online gambling industry, they are bound to receive a lot of inquiries from people seeking information or some help. It is becoming increasingly important for companies to meet this demand. One of the most convenient ways to talk to a customer service representative these days is via live chat. When I noticed that Joyland Casino had this method I was happy and began trying to contact their support through live chat.
It didn’t take more than a few clicks and a minute or so to realize that this wasn’t going to work. In order to use Joyland’s live chat you must have an already established and verified account. To top it off the only way to enter the live chat is through Joyland’s software itself. For some, this may be an annoying and someone tedious task to reach customer support.
What then? The telephone of course! This is where I really lost all respect for Joyland’s customer service. I had a few simple questions that I wanted to talk to a representative about. When I called their North America/Canada line it brought me to a poor quality and hard to understand intro that asked me to stay on hold. I was immediately kicked into hold that played some of the weirdest music I have ever heard. The kicker though, is that I stayed on hold for 33 minutes before I slammed my phone shut. Who wants to wait that long?
Lastly, you can always send them an e-mail. However, just like my other experiences this hasn’t been very pretty. Sometimes they didn’t even reply, and other times it took days. If their service department wants any respect at all, they need to make some changes.
Phone: US – 1-866-200-3072, UK – 0808-1203-508