Overview & General Details
If you’re looking for an online casino with a huge variety of games and an endless number of bonuses, Casino.com is the right place to play. MANSION Online Casino Limited, based in Gibraltar, brings a site with beautiful graphics, solid software, weekly bonuses, and an extensive VIP programme.
The casino is available in 14 different languages and you can deposit in 14 different currencies. The most popular games are included in the initial site download and if you are looking for a more obscure game, it can be quickly downloaded separately. Unfortunately, US players are not permitted.
You can also feel safe putting your money into Casino.com. They use industry standard encryption methods and security for member information and transactions at all times. A Random Number Generator is used for all games and they rigorously follow online casino gaming regulations at all times.
Software & Interface
We have all experienced frustrating gaming interfaces with ugly graphics and cumbersome lobbies, but you will not find that with Casino.com. The lobby and the tables are nice to look at, featuring eye-catching graphics that don’t look too busy or crowded. The key menu options, such as the cashier and help, are all located in bright red at the bottom of the lobby, making it easy to quickly get to where you want to be.
The game menu is on the left side of the screen, divided into main categories. For example, all the different types of video poker are found under “video poker”. As mentioned before, the most popular games are already included with your initial download, and games that are not automatically included have a “click to download” option beside their names. So that it is not overly tedious, you will often download multiple games when you decide that you want to add something. For example, I wanted some video poker so I clicked the download link, and I ended up downloading most of the different types of video poker rather than just the one that I originally chose. Something I had to get used to when I used the game menu was the fact that the menu opens sideways, but as long as you do not aim terribly it becomes pretty easy to navigate.
While you are actually playing a game, the software is easy to use as well. It is fairly easy to choose how much you would like to bet and it is not difficult to find the necessary buttons for dealing, clearing bets, etc. The action is quick and the games played smoothly on my computer.
Downloading the Casino.com software gives you access to over 100 casino games. To spice things up, they frequently introduce new games; recently they brought a new Blackjack variant and new slot machines. New games can be found in the appropriately named “New Games” tab in the lobby.
There are many types of Blackjack to choose from including standard Blackjack, Blackjack Surrender, Pontoon, Blackjack Switch, and 21 Duel Blackjack. There is also Progressive Blackjack where you can play for the chance to win the progressive jackpot.
If you like roulette, you have a few options as well. Choose from 3D Roulette, Premium European Roulette, Premium American Roulette, Premium Roulette Pro, Premium French Roulette, or even live Roulette.
To make life easy, there are several ways to fund your Casino.com account. As always, there is a credit card option using Visa or MasterCard. If you would prefer to use an E-Wallet, Casino.com accepts funds from Moneybookers, Neteller, ClickandBuy, Click2Pay, Eco, My Citadel, WebMoney, and Instadebit. You can, of course, just transfer funds directly from your bank account, and then there is an Instant Banking or Pre-paid Card option. As mentioned in the overview, you are able to deposit in 14 different currencies, but you will need to check the website to see if the deposit option you are considering is available in the currency you want.
One slight downside is that Casino.com makes it slightly more difficult to withdraw funds. Not all the deposit methods can be used to withdraw your funds. For example, you can deposit using a MasterCard, but you cannot withdraw back to it. Be sure to check the website to verify that you can use your preferred withdrawal method. Many of the most common options, such as Visa, Neteller, and bank drafts, can be used for withdrawing funds, so it shouldn’t be a problem for most people.
The deposit minimum at Casino.com is 20 £/€ or 30 USD/CAD. The maximum deposit allowed at once varies depending on the deposit option you choose, but it averages 5000 £/€.
Bonus & Promotions
The casino offers a 100% up to $/£/€400 Welcome Bonus. There’s no bonus code needed, but make sure to accept the bonus pop-up that will appear when you make a qualifying deposit! Unlike its other bonuses (which are all “play only”), the Welcome Bonus is 100% redeemable and is released as soon as you have wagered 40 times the bonus amount. For example, if you deposit $50, you must wager a minimum of $2000 to receive your $50 bonus. Unfortunately, there’s a long list of games that are excluded from bonus clearing: all forms of Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks and Better, Aces and faces, Casino Hold’em, Deuces wild, Joker Poker, 2 Ways Royal, Pai Gow and all forms of table poker. Also, residents of China are not eligible for this promotion.
When you’re done with your welcome bonus, you’ll be able to take advantage of weekly reload bonuses on your next seven deposits. They work the same way as the initial bonus, but they’re for play purposes only, i.e., they will be removed from your account balance when you make a withdrawal rather than being converted to cash.
One of the biggest perks of playing at Casino.com is their monthly bonuses based on your VIP level (also known as your “Lounge Level”). Your first deposit of the month will entitle you to claim a match bonus, which will be up to £500 for those in the lower tiers of the VIP program and £1,000 for those at the upper echelons. Players are also eligible for a weekly offers that will be sent to their email accounts. There are also several bonuses that you can buy with your loyalty points.
To increase your Lounge Level and become eligible for bigger bonuses, you must earn VIP points. Generally speaking, you earn 1 points for every 20 currency units wagered in casino games, but for a detailed chart breaking down each game, please visit the Casino.com site. There are 5 different levels to achieve in the Loyalty Lounge, and each level earns you bigger bonuses and better value per point.
To test the support for Casino.com, I clicked the “online support” option in the lobby and was brought to a form to fill out. I was pleasantly surprised when I was immediately (within 10 seconds) directed to a live chat with a real support person. Even though I got the idea that I wasn’t the only person he was talking to, he was very helpful and it was certainly much faster than waiting for an email reply. I was very satisfied with this support option.
If you would prefer to email a question, you can click the “contact us” option in the lobby which will direct you to a different form to fill out. If you want to call or fax, you will need to call or fax an international number unless you are from the UK (UK folks have a unique free number that they can call instead). This information is also found by clicking the “contact us” option.