HEM1 only showing losing hands

**supa** · 10-05-2011 03:45 PM

Winning hands are imported and shown in the replayer but show as losing one bb in the hands, reports and graphs tabs. Losing hands are shown correctly. I've updates thru the link in the common Q&S and cleared the filter.

This is only happening for cake poker. My old stars and ftp hands are correct.

I'm not using the HUD because it's not allowed on cake but I would like to be able to track my own play. I'll probably contact support but thought I'd try here first.

**HMSupport** · 10-05-2011 11:19 PM

Originally Posted by supa

Winning hands are imported and shown in the replayer but show as losing one bb in the hands, reports and graphs tabs. Losing hands are shown correctly. I've updates thru the link in the common Q&S and cleared the filter.

This is only happening for cake poker. My old stars and ftp hands are correct.

I'm not using the HUD because it's not allowed on cake but I would like to be able to track my own play. I'll probably contact support but thought I'd try here first.

This was a bug in an eariler version. Now you have updated you will need to delete and reimport those hands. Latest version is 1.12.04.

http://www.holdemmanager.com/Downloads/HmUpdate.exe

Also Cake's policy has changed. In version 1.12.01 we added support for a HUD on Cake. Only session stats are allowed during live play. If this policy changes we’ll update our support for the Cake network again.

**supa** · 10-06-2011 10:39 PM

Thanks for the quick reply. I'm gonna have some dumb questions related to this so I'll keep them in this thread.

First, how do you delete the hands?

**HMSupport** · 10-07-2011 04:25 PM

Originally Posted by supa

Thanks for the quick reply. I'm gonna have some dumb questions related to this so I'll keep them in this thread.

First, how do you delete the hands?

You can either filter for the hands using the filters in HM then delete them from the hands view column (right click ---> delete all hands in list) or you can purge the hands from your database.

FAQ - Hold'em Manager Poker Tracking Software :: Purge Hands

**supa** · 10-09-2011 11:12 PM

Hands purged, actually I somehow deleted them completely from my computer but that's the stupid stuff I do when left to my own devices.

Started using HUD on cake and found that there's no choice for the cake network in the preferred seating tab. It seems to randomly assign players to different seats on different tables, and since players are labelled player1, player2... there's no way of knowing which is which, any thoughts on fixing this?

**HMSupport** · 10-10-2011 01:07 PM

Originally Posted by supa

Hands purged, actually I somehow deleted them completely from my computer but that's the stupid stuff I do when left to my own devices.

Purging does not delete the original hand histories. HM moves all the original hands it auto imports to an archive folder for performance reasons. Any hands you manually imported From File/Folder would not have been archived, only the auto imported hands.

Your \HMArchive is likely not in your \Holdem Manager directory. The default path is C:\HMArchive, but you may have put it anywhere.

To verify the location: Options ---> Configure Auto Import Folders ---> Edit ---> Archive Folder: ___________________

The archive should be organized by \Month\Day Of Month (example: C:\HMArchive\2011\07\31).

Originally Posted by supa

Started using HUD on cake and found that there's no choice for the cake network in the preferred seating tab. It seems to randomly assign players to different seats on different tables, and since players are labelled player1, player2... there's no way of knowing which is which, any thoughts on fixing this?

Support for preferred seating on Cake will be added in a future update although I have no ETA for this at the moment. Cake literally censors the player names in the handhistories. So the HUD will only display the hero's name, and cannot display the names of the opponents. We hope to just display the censored name in the future instead of player1, player2. So it will display Ang*****, Pat**, 1DE***, or ang, Pat, 1DE making it easier to know the HUD panel is under the correct player name.

**supa** · 11-13-2011 01:07 AM

So... if some idiot was getting an error with HEM1 and deleted said HEM from his computer, thinking he could just reinstall and fix the problem, where would he go to reinstall? Seems I can only find HEM2 download.

Or did I just completely screw myself?

**HMSupport** · 11-14-2011 01:30 AM

HM1 full installer @ http://www.holdemmanager.com/Downloa...ager_Setup.exe

**supa** · 12-23-2011 05:50 PM

Originally Posted by HMSupport

Also Cake's policy has changed. In version 1.12.01 we added support for a HUD on Cake. Only session stats are allowed during live play. If this policy changes we’ll update our support for the Cake network again.

Is it possible this has changed? Player names are now showing on hud and I can see all villain hands in reports, but for some reason I'm still only seeing session stats on hud. If this policy has changed, is there a filter or something I need to fix to get all villain stats showing?

**HMSupport** · 12-24-2011 01:51 AM

Their policy hasn't changed.
They're experimenting with allowing tracking software, and thus have stopped censoring their handhistories.

But at the moment they only allow session stat, and don't allow the HUD to display life-time stats.

**supa** · 02-08-2012 02:44 PM

I'm having this issue again but only with some hands. Mostly some of biggest winning hands are not being imported. I can find them where hand histories are saved in my computer, they just aren't making it to HEM. I've tried manually importing them but that doesn't work either.

This isn't a major issue since it's not a lot of hands, but it would be nice to see them on my graph and winrate.

Hopefully HMS still reads this since the forum has obv gone away.

**HMSupport** · 02-08-2012 03:39 PM

Which HM version are you using? Latest is 1.12.09: http://www.holdemmanager.com/Downloads/HmUpdate.exe

If you can't find the hands in the cake handhistory folder and in the HMarchive folder (default c:\hmarchive) i guess the pokerclient is not writing the hands.
You should contact Cake support and ask for the missing handhistories.

10-05-2011 03:45 PM #1
supa View Profile View Forum Posts Private Message Join Date Feb 2010 Posts 3,340 Location At the bar drinking whisky with an "e"	HEM1 only showing losing hands Winning hands are imported and shown in the replayer but show as losing one bb in the hands, reports and graphs tabs. Losing hands are shown correctly. I've updates thru the link in the common Q&S and cleared the filter. This is only happening for cake poker. My old stars and ftp hands are correct. I'm not using the HUD because it's not allowed on cake but I would like to be able to track my own play. I'll probably contact support but thought I'd try here first.
	“Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all” Put hero on a goddamn range part II- The 6max years Originally Posted by d0zer start using your brain more and vagina less Originally Posted by kingnat Members who's signature is a humorous quote about his/herself made by someone who is considered a notable member of the FTR community to give themselves a sense of belonging.
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10-05-2011 11:19 PM #2
HMSupport View Profile View Forum Posts Private Message Join Date Sep 2011 Posts 23	Originally Posted by supa Winning hands are imported and shown in the replayer but show as losing one bb in the hands, reports and graphs tabs. Losing hands are shown correctly. I've updates thru the link in the common Q&S and cleared the filter. This is only happening for cake poker. My old stars and ftp hands are correct. I'm not using the HUD because it's not allowed on cake but I would like to be able to track my own play. I'll probably contact support but thought I'd try here first. This was a bug in an eariler version. Now you have updated you will need to delete and reimport those hands. Latest version is 1.12.04. http://www.holdemmanager.com/Downloads/HmUpdate.exe Also Cake's policy has changed. In version 1.12.01 we added support for a HUD on Cake. Only session stats are allowed during live play. If this policy changes we’ll update our support for the Cake network again.

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10-06-2011 10:39 PM #3
supa View Profile View Forum Posts Private Message Join Date Feb 2010 Posts 3,340 Location At the bar drinking whisky with an "e"	Thanks for the quick reply. I'm gonna have some dumb questions related to this so I'll keep them in this thread. First, how do you delete the hands?
	“Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all” Put hero on a goddamn range part II- The 6max years Originally Posted by d0zer start using your brain more and vagina less Originally Posted by kingnat Members who's signature is a humorous quote about his/herself made by someone who is considered a notable member of the FTR community to give themselves a sense of belonging.
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10-07-2011 04:25 PM #4
HMSupport View Profile View Forum Posts Private Message Join Date Sep 2011 Posts 23	Originally Posted by supa Thanks for the quick reply. I'm gonna have some dumb questions related to this so I'll keep them in this thread. First, how do you delete the hands? You can either filter for the hands using the filters in HM then delete them from the hands view column (right click ---> delete all hands in list) or you can purge the hands from your database. FAQ - Hold'em Manager Poker Tracking Software :: Purge Hands

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10-09-2011 11:12 PM #5
supa View Profile View Forum Posts Private Message Join Date Feb 2010 Posts 3,340 Location At the bar drinking whisky with an "e"	Hands purged, actually I somehow deleted them completely from my computer but that's the stupid stuff I do when left to my own devices. Started using HUD on cake and found that there's no choice for the cake network in the preferred seating tab. It seems to randomly assign players to different seats on different tables, and since players are labelled player1, player2... there's no way of knowing which is which, any thoughts on fixing this?
	“Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all” Put hero on a goddamn range part II- The 6max years Originally Posted by d0zer start using your brain more and vagina less Originally Posted by kingnat Members who's signature is a humorous quote about his/herself made by someone who is considered a notable member of the FTR community to give themselves a sense of belonging.
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HEM1 only showing losing hands

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10-10-2011 01:07 PM #6
HMSupport View Profile View Forum Posts Private Message Join Date Sep 2011 Posts 23	Originally Posted by supa Hands purged, actually I somehow deleted them completely from my computer but that's the stupid stuff I do when left to my own devices. Purging does not delete the original hand histories. HM moves all the original hands it auto imports to an archive folder for performance reasons. Any hands you manually imported From File/Folder would not have been archived, only the auto imported hands. Your \HMArchive is likely not in your \Holdem Manager directory. The default path is C:\HMArchive, but you may have put it anywhere. To verify the location: Options ---> Configure Auto Import Folders ---> Edit ---> Archive Folder: ___________________ The archive should be organized by \Month\Day Of Month (example: C:\HMArchive\2011\07\31). Originally Posted by supa Started using HUD on cake and found that there's no choice for the cake network in the preferred seating tab. It seems to randomly assign players to different seats on different tables, and since players are labelled player1, player2... there's no way of knowing which is which, any thoughts on fixing this? Support for preferred seating on Cake will be added in a future update although I have no ETA for this at the moment. Cake literally censors the player names in the handhistories. So the HUD will only display the hero's name, and cannot display the names of the opponents. We hope to just display the censored name in the future instead of player1, player2. So it will display Ang***, Pat, 1DE***, or ang, Pat, 1DE making it easier to know the HUD panel is under the correct player name.

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11-13-2011 01:07 AM #7
supa View Profile View Forum Posts Private Message Join Date Feb 2010 Posts 3,340 Location At the bar drinking whisky with an "e"	So... if some idiot was getting an error with HEM1 and deleted said HEM from his computer, thinking he could just reinstall and fix the problem, where would he go to reinstall? Seems I can only find HEM2 download. Or did I just completely screw myself?
	“Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all” Put hero on a goddamn range part II- The 6max years Originally Posted by d0zer start using your brain more and vagina less Originally Posted by kingnat Members who's signature is a humorous quote about his/herself made by someone who is considered a notable member of the FTR community to give themselves a sense of belonging.
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11-14-2011 01:30 AM #8
HMSupport View Profile View Forum Posts Private Message Join Date Sep 2011 Posts 23	HM1 full installer @ http://www.holdemmanager.com/Downloa...ager_Setup.exe

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12-23-2011 05:50 PM #9
supa View Profile View Forum Posts Private Message Join Date Feb 2010 Posts 3,340 Location At the bar drinking whisky with an "e"	Originally Posted by HMSupport Also Cake's policy has changed. In version 1.12.01 we added support for a HUD on Cake. Only session stats are allowed during live play. If this policy changes we’ll update our support for the Cake network again. Is it possible this has changed? Player names are now showing on hud and I can see all villain hands in reports, but for some reason I'm still only seeing session stats on hud. If this policy has changed, is there a filter or something I need to fix to get all villain stats showing?
	“Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all” Put hero on a goddamn range part II- The 6max years Originally Posted by d0zer start using your brain more and vagina less Originally Posted by kingnat Members who's signature is a humorous quote about his/herself made by someone who is considered a notable member of the FTR community to give themselves a sense of belonging.
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12-24-2011 01:51 AM #10
HMSupport View Profile View Forum Posts Private Message Join Date Sep 2011 Posts 23	Their policy hasn't changed. They're experimenting with allowing tracking software, and thus have stopped censoring their handhistories. But at the moment they only allow session stat, and don't allow the HUD to display life-time stats.

Reply With Quote

02-08-2012 02:44 PM #11
supa View Profile View Forum Posts Private Message Join Date Feb 2010 Posts 3,340 Location At the bar drinking whisky with an "e"	I'm having this issue again but only with some hands. Mostly some of biggest winning hands are not being imported. I can find them where hand histories are saved in my computer, they just aren't making it to HEM. I've tried manually importing them but that doesn't work either. This isn't a major issue since it's not a lot of hands, but it would be nice to see them on my graph and winrate. Hopefully HMS still reads this since the forum has obv gone away.
	“Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all” Put hero on a goddamn range part II- The 6max years Originally Posted by d0zer start using your brain more and vagina less Originally Posted by kingnat Members who's signature is a humorous quote about his/herself made by someone who is considered a notable member of the FTR community to give themselves a sense of belonging.
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02-08-2012 03:39 PM #12
HMSupport View Profile View Forum Posts Private Message Join Date Sep 2011 Posts 23	Which HM version are you using? Latest is 1.12.09: http://www.holdemmanager.com/Downloads/HmUpdate.exe If you can't find the hands in the cake handhistory folder and in the HMarchive folder (default c:\hmarchive) i guess the pokerclient is not writing the hands. You should contact Cake support and ask for the missing handhistories.

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