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TheBradford
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08-29-2009, 04:50 PM
Post subject: Warning: PokerStars.com stole my initial $100 deposit.
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#1 (permalink)
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Join Date: Aug 2009
Posts: 6
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This week I signed up for a PokerStars account, and used their e-check feature to transfer $100 from my Bank account to a new PokerStars account.
30 minutes prior to the beginning of the tournament I wanted to register for, I was logged out of the PokerStars system and my account was frozen.
They demanded a copy of my State ID, a copy of a recent utility bill, a copy of a recent bank statement, and a form filled out with my personal information. Despite the fact that I found this request invasive and unnecessary, I complied with the demand by taking photos of all requested documentation (except the bank statement, which was provided in PDF format).
I received a reply stating that the photos were not sufficient - they needed them documents to be scanned or faxed. This is ridiculous. I don't have a scanner or fax machine, and quite frankly, I've already gone above and beyond in providing this documentation in the first place. At this point, I'm extremely annoyed and just want my $100 returned to my bank account. I would never give PokerStars my business after treatment like this. Here's where it gets insane...
THEY WILL NOT RETURN MY MONEY TO MY BANK ACCOUNT: "we will need that you send the forms
previously requested. Unfortunately if you don't comply with our security
procedure, the account and the funds will be frozen."
This is ridiculous! They won't even provide a phone number so I can speak with a human being about this.
FAIR WARNING: IF YOU HAVE ANY ISSUES WITH POKERSTARS, YOU MAY BE LEFT WITHOUT RECOURSE.
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Bbickes
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Full House
Join Date: Nov 2007
Location: Disturbia
Posts: 849
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Really don't see why you can't just do what they ask.
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Schya
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Straight
Join Date: Jan 2009
Posts: 119
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Stars is the BIGGEST poker room. They arent going to steal your money. Comply and you'll get everything resolved.
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Warpe
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Moderator
Join Date: Sep 2005
Location: Canuckistan
Posts: 3,778
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Quote:
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Originally Posted by Bbickes
Really don't see why you can't just do what they ask.
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+1
Scan necessary docs at Kinkos...save to memory stick...take home and attach to e-mail. The procedures are in place for a good reason. This isn't rocket science.
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"We are gods, 'tis our purpose to set aright the path
of lesser beings."
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Keith_MM
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Full House
Join Date: Nov 2008
Posts: 745
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This sounds typical of UK money laundering regulations, they are obliged to do it. once your ID is verified you are good to go and withdrawals should be a piece of cake. You'll find many poker rooms will have similar procedures in place especially if there is any uk gaming regulation involved.
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BooG690
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Full House
Join Date: Mar 2009
Posts: 695
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LOL @ a "warning" about Pokerstars.
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That's how winners play; we convince the other guy he's making all the right moves.
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givememyleg
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Administrator
Administrator
Join Date: Nov 2005
Location: ISHPERMING MISHIGEN
Posts: 4,472
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Yeah with the millions of dollars they make per week in rake, they sure needed to steal your $100 deposit.
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drmcboy
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Administrator
Administrator
Join Date: Aug 2004
Posts: 8,318
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Quote:
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Originally Posted by givememyleg
Yeah with the millions of dollars they make per week in rake, they sure needed to steal your $100 deposit.
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1,000,100 this week!
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RIP 15
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Jack Sawyer
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4-of-a-Kind
Join Date: Jan 2007
Location: Viva la Puteria! / Nar Shaddaa Red Sector obv.
Posts: 2,425
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Quote:
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Originally Posted by Bbickes
Really don't see why you can't just do what they ask.
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UNDERAGE GAMBLING
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tpb221
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3-of-a-Kind
Join Date: Apr 2008
Posts: 61
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Um-just replied to this same post on another forum. Give them what they want, trying to trash the biggest poker site and one in my opinion with the best security to people who deal with them daily not going to work. Repeat-give them what they want.
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mrhappy333
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Join Date: Jan 2006
Location: Hartford, CT
Posts: 1,024
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1 post, common, if this was UB, or Absolute we would understand. But its POKERSTARS, the biggest poker room in the WORLD. they are not going to steal 100 bucks from anyone.
Quit your Bullshit Defamation and give them what they want. FUCK!!
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without me, it's just awso
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TheBradford
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Join Date: Aug 2009
Posts: 6
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Unprincipled teat-sucklers abound I see.
It's not defamation unless I'm not telling the truth. I've requested someone call me to discuss it like a human, but that request has been dismissed.
Why should I comply with their requests for invasive information when when all I want at this point is my money back?
Let me repeat for those who suck at reading comprehension...
I DON'T EVEN WANT TO PLAY ON THE SITE. I JUST WANT THE MONEY BACK IN MY ACCOUNT.
You people saying I should simply do what they demand, in order to get my money back - are you serious? Have you no principles?
The subject line is a bit scandalous and ridiculous, but at this point it's true. *shrug*
I'd be happy to delete the post when they simply refund my money to my bank account. Until then, they're simple thieves, no matter how large and/or popular their OFFSHORE, UNREGULATED organization is.
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BooG690
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Full House
Join Date: Mar 2009
Posts: 695
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Mods...deem this NSFW so it doesn't tilt me so much. A titless thread trashing the biggest poker site in the world tilts me.
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That's how winners play; we convince the other guy he's making all the right moves.
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Micro2Macro
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4-of-a-Kind
Join Date: Jan 2009
Location: No more spew nonsense
Posts: 2,684
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So what is it you're trying to hide from PokerStars?
Yes they're simply theives that happily send many of us regulars our checks/merchandise/bonuses etc. in a timely manner after we have completed required procedures. (Note the sarcasm in case it was lost in translation)
Why is it that you can't just complete the required procedure?
Here's a principle for you: Shut the fuck up and do what you're told. Unfortunately not many people can do this so they typically don't last very long around here, and hence, wind up either busto or grinding 4nl for some money to buy cheeseburgers.
If you didn't want to play on the site why the fuck did you deposit money there? Sounds pretty retarded, but that's just my opinion.
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<@spoonitnow> hustler's don't bitch they grind hard and die rich
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atikabo
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Join Date: Jul 2009
Location: Philippines
Posts: 18
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Just comply to their request, there"s nothing to lose if you heed to their demand. Those are just ordinary request fro Pokerstars to verify your new account. Question: Do you have multiple poker account with Pokerstars?
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Keith_MM
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Full House
Join Date: Nov 2008
Posts: 745
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Quote:
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Originally Posted by atikabo
Just comply to their request, there"s nothing to lose if you heed to their demand. Those are just ordinary request fro Pokerstars to verify your new account. Question: Do you have multiple poker account with Pokerstars? |
Why don't you listen to what I wrote earlier. THEY HAVE TO VERIFY YOUR ID UNDER UK MONEY LAUNDERING REGULATIONS. You are unwilling /unable to comply with their request so as far as Stars sees it you are trying to deposit 100 and withdraw it. Had you just withdrawn it, that money could effectively have been "laundered" and gone from dubious origin to "I got this money from pokerstars."
You claim that they are unregulated, but their financial transactions are regulated by the UK's Financial Services Authority , hence the need that they have to comply with the FSA's requirements and why you have to comply with pokerstars requirements .
So bearing this in mind , together with Atikabo's quote ....what do you have to hide???
are you trying to use multiple first deposit bonuses ?
Are you Underage?
Do you live somewhere where online gambling is prohibited and therefore breaking the terms and conditions that stars sets?
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TheBradford
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Join Date: Aug 2009
Posts: 6
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Quote:
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Originally Posted by Keith_MM
Do you live somewhere where online gambling is prohibited and therefore breaking the terms and conditions that stars sets?
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Yeah, uh, me and every other US resident? Probably 80% of their total membership... LOL
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TheBradford
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Join Date: Aug 2009
Posts: 6
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Quote:
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Originally Posted by Micro2Macro
Here's a principle for you: Shut the fuck up and do what you're told.
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Spoken like a true b!tch. Does your husband know you're using his computer?
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Keith_MM
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Full House
Join Date: Nov 2008
Posts: 745
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Quote:
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Originally Posted by TheBradford
Quote:
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Originally Posted by Keith_MM
Do you live somewhere where online gambling is prohibited and therefore breaking the terms and conditions that stars sets?
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Yeah, uh, me and every other US resident? Probably 80% of their total membership... LOL |
I highlighted the relevant part of my post . Stars terms and conditions clearly state
Quote:
. The Software is licensed to you by PokerStars for your private personal use. Please note that the Software is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals connecting to the Site from jurisdictions from which it is illegal to do so. PokerStars is not able to verify the legality of the Service in each jurisdiction and it is the User's responsibility to verify such matter.
1.3. We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are underage.
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1.3 seems to apply , however , you are publicly claiming that you are breaking 1.2(iii) as well , although stars do accept US citizens so not only are your facts wrong you complain when they enforce their own terms and conditions.
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tuuk2
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Join Date: Jan 2009
Location: East Hartford
Posts: 266
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It's not expressly prohibited to play poker in the US online (except in WA and maybe one or two other states). It's not even prohibited to make a deposit if you can. It's certainly more difficult, but there are still ways of doing it. Obviously, you found a way. It's all there in the fine print though. You need to give them this info in order to access your deposit.
The other sites are similar from what I've read.
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jyms
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Tilting mod
Join Date: Feb 2006
Posts: 4,235
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Ok that will be enough of this before it turns sour. Stars and every other poker site are now conforming to international money laundering regulations that are being enforced throughout the EU and other countries. I live in Canada and have finally started having to send ID to several sites even though I have successfully withdrawn hundreds of times before.
Also as a note to OP, poker is not illegal in the US of A only depositing money to poker sites. There are some states that disallow it but in general playing on sites like Pokerstars is totally legal. There are plenty of people that post on this site that regularly pay taxes on the earnings they make in the US playing poker for a living.
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spoonitnow
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BC Moderator
Join Date: Sep 2005
Location: The Grind
Posts: 4,062
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You can usually also just take a picture of the documents they want.
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BennyLaRue
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Flush
Join Date: Sep 2007
Posts: 561
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Quote:
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Originally Posted by spoonitnow
You can usually also just take a picture of the documents they want.
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lol
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TheBradford
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Join Date: Aug 2009
Posts: 6
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Quote:
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Originally Posted by BennyLaRue
Quote:
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Originally Posted by spoonitnow
You can usually also just take a picture of the documents they want.
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lol |
2nd.
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TheBradford
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Join Date: Aug 2009
Posts: 6
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So I called my Bank and had them kill the transaction. Pokerstars can ki$$ my a$$.
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BennyLaRue
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Flush
Join Date: Sep 2007
Posts: 561
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Quote:
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Originally Posted by TheBradford
Quote:
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Originally Posted by BennyLaRue
Quote:
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Originally Posted by spoonitnow
You can usually also just take a picture of the documents they want.
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lol |
2nd. |
Yeah, but we're doing it for different reasons.
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Micro2Macro
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4-of-a-Kind
Join Date: Jan 2009
Location: No more spew nonsense
Posts: 2,684
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Quote:
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Originally Posted by TheBradford
Quote:
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Originally Posted by Micro2Macro
Here's a principle for you: Shut the fuck up and do what you're told.
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Spoken like a true b!tch. Does your husband know you're using his computer? |
I can tell you have lots of potential with this poker thing, gl.
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<@spoonitnow> hustler's don't bitch they grind hard and die rich
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bjsaust
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Straight Flush
Join Date: May 2007
Location: Ballarat, Australia
Posts: 5,714
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Anti-money laundering and anti-terrorism. Basically stops people moving money around. The reason they wont send it back to you is the same reason they ask for the documents in the first place. If you were a front for a crime syndicate they dont want to just give you the money back to try again.
This is them obeying the law, not screwing people over.
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Just playing to improve.
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drmcboy
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Administrator
Administrator
Join Date: Aug 2004
Posts: 8,318
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also helps prevent hackers from cashing out
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RIP 15
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stalkR
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Join Date: Sep 2009
Location: Hungary
Posts: 4
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I Don't think they just frozed your account for no reason
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atikabo
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Join Date: Jul 2009
Location: Philippines
Posts: 18
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Pokerstars is the biggest online poker sites in the web. They will not jeopardize their reputation for a measly $100.00 because they earn millions on raked hands alone. If I were you I"ll just follow their request and submit all the necessary documents needed. They just want to be sure you are not underage or the same person in the I.D or creating multi account. Good luck and see you at the tables.
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