Anyone else had problems with prima?

Ive never had any problems with prima unitl now. Theyve alway been fine cashed out on ime etc until i went to bet holdem.
What a fucking joke!
Ive been waiting over 2 weeks for a cashout and every time i send a message asking for a status report i dont get a reply.
Man, im probably just venting.
Anyone got an ideas? Do i just keep mailing them or wait another 5 days for an answer? Its the first time ive ever had any type of problem with a website.