*** PokerStars VIP Rep thread ***

[PokerStars VIP]

I will sticky it for sure as soon as I get back to my computer in a couple days. I will actually be "sticky"ing the few threads of poker room VIPs. I just don't like to log into the mod panel from my phone or tablet.

Great! Thanks Jyms.

[PokerStars VIP]

I wanted to ask if any of you might have some input or suggestions on the Billionth hand promos. During the promotion, would something like adding a VPP counter for VPPs accrued at each table help? Another idea being considered is slowing down the dealing for the actual Milestone hands.

I'm open to any other suggestions that would make the promotion more effective and easier to understand.

Thanks for any feedback.

Dylan C

[Keith]

any chance of dealing me pocket Aces on the 70th billionth hand? they'll get sucked out on , but at least it will be a CSB.

[DoubleJ]

also, how about a 4th bet slider button for the terminally lazy?

[Icanhastreebet]

I wanted to ask if any of you might have some input or suggestions on the Billionth hand promos. During the promotion, would something like adding a VPP counter for VPPs accrued at each table help? Another idea being considered is slowing down the dealing for the actual Milestone hands.

I'm open to any other suggestions that would make the promotion more effective and easier to understand.

Thanks for any feedback.

Dylan C

How about something for SNG/Tournament players?

[Keith]

How about something for SNG/Tournament players?

battle of the planets promotion seems to fit that criteria

[dneureiter]

battle of the planets promotion seems to fit that criteria

only for games with <27 entrants.

[celtic123]

When I log into the PS client I have the save password button checked.
Sometimes when I log in my password has cleared, sometimes its saved. Its annoying that its not always saved.
Is this the same for everyone?

Also, the same login GUI, there is an option for create new account. This tilts me. Second accounts can't be created. Why is this option offered? I can see its there for new users. But regulars don't need to see this option.

[PokerStars VIP]

When I log into the PS client I have the save password button checked.
Sometimes when I log in my password has cleared, sometimes its saved. Its annoying that its not always saved.
Is this the same for everyone?

Also, the same login GUI, there is an option for create new account. This tilts me. Second accounts can't be created. Why is this option offered? I can see its there for new users. But regulars don't need to see this option.

Passwords are not saved forever on your computer for your own security. They are cleared periodically for this reason. If it's clearing for you on a frequent basis, it could be another issue.

The account creation option is available because new players can create an account on an existing players client. When the PokerStars Client launches, the client doesn't know who is launching it (until you have logged in).

Hope this info helps.

Dylan C

[Pino_Diablo]

When I log into the PS client I have the save password button checked.
Sometimes when I log in my password has cleared, sometimes its saved. Its annoying that its not always saved.
Is this the same for everyone?

Also, the same login GUI, there is an option for create new account. This tilts me. Second accounts can't be created. Why is this option offered? I can see its there for new users. But regulars don't need to see this option.

also if you login at home then some place else like work (yikes) the client detects a different location (for lack of technical term) and you will need to reenter your PW.

[Pino_Diablo]

as a US player i still play at the *.net site for play as i think it's the best for play money. i wish the pokerstars.net software client would have enough features available for Tounament Indicator to work fully and other pokerstars features.

[DoubleJ]

Hi Dylan,

another CR - could there be an option to disable the auto-action buttons (e.g. the check/fold, call any, etc)? I never use them and they just clutter up the table.

also, would it be possible for the playing audit Excel output to be a little less...errr...garish?

Thanks!

[PokerStars VIP]

Hi Dylan,

another CR - could there be an option to disable the auto-action buttons (e.g. the check/fold, call any, etc)? I never use them and they just clutter up the table.

also, would it be possible for the playing audit Excel output to be a little less...errr...garish?

Thanks!

Thanks for the suggestions, I will pass it on and let you know if something comes of it.

Dylan

[aka_red]

Hi Dylan long time listener first time caller. I want to know more about doom/boom switching.

[daven]

why are you so pro-active when it comes to banning my chat?
was it something i said?
or something to do with how i look?
will you give me Supernova Elite benefits if i am polite at the tables?

[TLR]

Hi Dylan

Thanks for monitoring this forum

A few rants/suggestions

1. The Game Filter is very annoying, because you do not have and/or options and thus it is relatively useless unless you want to filter specific games; for example I am playing Sngs 6 max Holdem at $15 and Omaha h/l at $7-$15 - 9 players - no way to filter those without getting the holdem 9 max

2. The new table theme that you added kicks ass

3. It would be nice to have a way to manage a buddy list and see if they are online when you are online

4. Is there any way to see the player notes as tooltips ?

5. Option to roundup auto bets to X - I have an auto button for 2.5 bet which is a pretty standard bet size for me, but then you sometimes get numbers like 537 that I round up to make my bet look normal, auto round up to nearest 50 would be great

[rpm]

3. It would be nice to have a way to manage a buddy list and see if they are online when you are online

i like this idea but, do you think it would deter weaker players somehow? ie if they feel they are being preyed upon at all. i guess it cant be any worse than 21 players on a waiting list in the hope of getting their piece of the "live one".

[TLR]

i like this idea but, do you think it would deter weaker players somehow? ie if they feel they are being preyed upon at all. i guess it cant be any worse than 21 players on a waiting list in the hope of getting their piece of the "live one".

I dont think it is any different then the 'Find a player' option except it is done automatically for players you define. I assume that players who actively block themselves from find a player will be blocked from this as well

[Miffed22001]

dear god but can you turn my 12 week doomswitch off please

[PokerStars VIP]

Hi Dylan

Thanks for monitoring this forum

A few rants/suggestions

1. The Game Filter is very annoying, because you do not have and/or options and thus it is relatively useless unless you want to filter specific games; for example I am playing Sngs 6 max Holdem at $15 and Omaha h/l at $7-$15 - 9 players - no way to filter those without getting the holdem 9 max

2. The new table theme that you added kicks ass

3. It would be nice to have a way to manage a buddy list and see if they are online when you are online

4. Is there any way to see the player notes as tooltips ?

5. Option to roundup auto bets to X - I have an auto button for 2.5 bet which is a pretty standard bet size for me, but then you sometimes get numbers like 537 that I round up to make my bet look normal, auto round up to nearest 50 would be great

Thanks for the suggestions. Regarding #4, can you elaborate?

Dylan

[donkbee]

Hey Dylan,

Can you please tell someone that cares that 10 am EST for WCOOP starts is too early? Like even an hour later would help a lot. People in PST time zones have to wake up at 6:30 am to make the start of the events, and that's just too damn early

[TLR]

Thanks for the suggestions. Regarding #4, can you elaborate?

Dylan

Sorry, I wasnt really clear about this one

I actually meant two things
1. When you are in the lobby and you stand on a table you have the list of players on the side, when putting the mouse over a player it would be nice to be able to see your notes about him, so you can better table select. In ring games you can just open the table and see, but in tournaments there is no easy way that I know of (other then opening the notes files outside of pokerstars) to see the player notes
2. When playing at a table standing on a player should show in a tooltip the notes about it

Come to think about it if there is a way (maybe there is and I am not aware of) to automatically merge PT notes and PS notes/stats it would be great

[PokerStars VIP]

Thanks for the clarification TLR, I understand what you mean now will pass that on to the Development team.

Any of you try out the "East Seat" feature yet? If so, any opinions on it? We're actively looking to get some feedback for any improvements that can be made.

Cheers,

Dylan

[TLR]

Thanks for the clarification TLR, I understand what you mean now will pass that on to the Development team.

Any of you try out the "East Seat" feature yet? If so, any opinions on it? We're actively looking to get some feedback for any improvements that can be made.

Cheers,

Dylan

What is this feature?

[PokerStars VIP]

Going to repost something Stefan from the PokerStars Poker Room Management Team posted about the recent software changes/upgrades. I'd be happy to discuss these with you guys personally.

Basically, the goal of the east seat feature is to facilitate the process of getting a session going for multi-tablers, so this feature is for Ring game players.


Easy Seat (Beta)

Easy Seat transforms the experience of starting your multi-tabling session. Once you set up your Easy Seat preferences you will be able to launch your sessions with just a single click from the main lobby! Taking seats has never been this easy.

Once started, Easy Seat will automatically look for free seats at tables that match your criteria. If there aren’t enough free seats Easy Seat will add you to suitable waiting lists. For example, if you specify that you want to play 18 tables of $1/$2 No Limit Hold’em at fast tables, the Easy Seat system will seat you at 18 tables as fast as possible. Here is a screenshot of the lobby control which is located in the bottom right of the list of ring games.


Easy Seat can also help maintain your desired number of tables. If you enable “Session Mode”, when tables close Easy Seat will open new ones to keep you at your desired number.

Easy Seat will initially be in a Beta stage and not shown by default in the main ring game lobby. To test out Easy Seat, please go to ‘Options’ > ‘Lobby Display Options’ and select ‘Show Easy Seat (Beta)’. For best results you should enable Auto-Buyin to make the process as seamless as possible.

If you have any feedback about this new feature, please email us at beta@pokerstars.com.

Timed Tournaments
Timed tournaments are perfect when you want to play a tournament but only have a limited amount of time. Timed tournaments end after a pre-defined period. Once the time limit is reached, surviving players are paid out based wholly or partially on chip counts. Currently we are testing various configuration options at low stakes but we will be rolling out more timed tournaments after WCOOP.

New “PokerStars Nova” Table Themes
The new table themes that some players have already tested will be released to all players with this update. These themes include a new table design, and features that many players asked for, such as North/South seating, bigger fonts, more distinguishable cards of opponents etc. To use one of the new themes simply go to ‘View’ > ‘Table Themes’ and pick one of the Nova themes. These new themes are still in Beta stage, so please email feedback to beta@pokerstars.com. Below is a screenshot with slight modifications from what the testing players experienced:

4-Max Final Table
4-Max tournaments will now go to the final table at 5 players. This means that you will be playing 5-handed in a ‘4-Max’ tournament but this avoids the uneven situation of one table having to play heads-up while the other is 3-handed.

Show Full Hole Cards
If you enable this option (under 'Options' > 'Table Display Options') you will see the whole of both hole cards. Many players suggest that this makes it easier to read your hand.

Show Large Opponent Cards
If you enable this option (under 'Options' > 'Table Display Options') the size of your opponents’ hole cards is increased. Many players suggest that this makes it easier to quickly see who is left in a hand.

Fold and Show/Show One Card
Players will now be given the ability to Fold and Show (rather than just fold) when last to act. Players will also be able to only show some of their cards rather than having to choose between showing all or none. You choose which card(s) you want to show by clicking on them.

Fold and Show does not work in draw games. As before, general preferences for whether to ever show are controlled in the ‘Showing / Mucking Hands’ section of the Options menu.

Ring Game Lobby Improvements
We have made improvements to the ring game lobby. There will be a new ‘Type’ column that will show game speed and buy-in structure, and an icon for table size. The table column will now only have the table name.

Animation Improvements
We have made improvements to some of the table animations in the client so they are smoother. This is part of a large project that will gradually improve animations in the client even more.

As always we have also made a number of other minor fixes / improvements to the client and server. These include changing tournament filters to reflect total buyin including knockouts and rake (rather than just buyin as previously).

A big thanks to all players from the community who were involved in the testing of the new table themes or Easy Seat over the last month. Your feedback has been very valuable!

Note: The above changes would only take effect once your gaming client has been updated, which could happen at different times for different players. Please ensure you are running PokerStarsUpdate.exe to get the update.

[celtic123]

any news on a client for smartphones, I see Bwin have released an app.

[supa]

Dylan, can you teach cake poker to be more bitchen?

[daven]

Serious question this time:
Do poker stars send out surveys to their players from events@pokerstars.com from time to time? I am hesitant to click the link due to being poker-security paranoid.

[PokerStars VIP]

Serious question this time:
Do poker stars send out surveys to their players from events@pokerstars.com from time to time? I am hesitant to click the link due to being poker-security paranoid.

Hi Daven,

Yes PokerStars sometimes sends out surveys on different topics. Often there is a small reward given in FPPs for participating. I can't comment on the actual one you received, but if you are suspicious of its authenticity you can email support@pokerstars.com to confirm that there's currently a survey being sent out from that address.

Dylan

[PokerStars VIP]

any news on a client for smartphones, I see Bwin have released an app.

I can confirm that this is in development and is in the pipeline, but I don't have information on the date of its arrival or release to the public. Good to know you're interested though!

Dylan

[daven]

Hi Daven,

Yes PokerStars sometimes sends out surveys on different topics. Often there is a small reward given in FPPs for participating. I can't comment on the actual one you received, but if you are suspicious of its authenticity you can email support@pokerstars.com to confirm that there's currently a survey being sent out from that address.

Dylan

cheers, seemed legit
who would you most like poker stars to sign as a new pro = obviously me!!

[PokerStars VIP]

FYI for our Canadian players:

PokerStars Canada Cup I Satellites are now running under 'Tourney' --> 'Regional'. There are satellites ranging from Freebuys, 50 FPP Sats, $0.50 (rebuy), $5.50 and $55 satellites to qualify for the $530, $250,000 guarantee Online final running October 23rd.

The 9 players that make the final table receive a round trip to the Bahamas, 3 nights hotel stay and $500 spending money as they play a live final table during the PCA (for those playing the PCA Main Event, these two events don't overlap). The final table will be filmed for TV, so it should be an exciting event.

Hoping to see some FTRers down there,

Dylan

[ivgotdanuts]

Hi Dylan, is there anything in the pipeline with regards to another re-vamp of the VIP system? I personally feel that the jumps between silver to gold and then gold to platinum are too big of a gap and the rewards difference between them (eg: how many fpps you get per vpp) aren't enough to justify the jump between the 3.

Also, how about a few freerolls or micro level tourneys that offer vpps as prizes or a promotion that awards higher VIP status as a prize etc...?

Have to say that Pokerstars is by far my favourite site and overall i'm very happy with what is on offer and continuing to play there

Tks,

Nuts

[DoubleJ]

Any of you try out the "Easy Seat" feature yet? If so, any opinions on it?

Hi Dylan,

Had a play around with Easy Seat, but i couldn't get it to work.

tried a few combos, but each one failed with a message along the lines of "this type of table doesn't exist"

que pasa hombre?

[PokerStars VIP]

Hi Dylan, is there anything in the pipeline with regards to another re-vamp of the VIP system? I personally feel that the jumps between silver to gold and then gold to platinum are too big of a gap and the rewards difference between them (eg: how many fpps you get per vpp) aren't enough to justify the jump between the 3.

Also, how about a few freerolls or micro level tourneys that offer vpps as prizes or a promotion that awards higher VIP status as a prize etc...?

Have to say that Pokerstars is by far my favourite site and overall i'm very happy with what is on offer and continuing to play there

Tks,

Nuts

Hey Nuts, thanks for the input and compliment. I don't know of any changes in the pipeline, as those annoncements aren't usually made until December. I'll pass your input along to the VIP Club team and make sure they're considered. We did have our big VIP Club promotion back in August which allowed players to jump up in VIP Statuses for 10% of the play - hope you made the most of it .

Cheers,

Dylan

[PokerStars VIP]

Hi Dylan,

Had a play around with Easy Seat, but i couldn't get it to work.

tried a few combos, but each one failed with a message along the lines of "this type of table doesn't exist"

que pasa hombre?

Can you provide me details of what your entries were that may have caused this error? Any extra info you can give me should help us figure out what's going on.

Thanks,

Dylan

[Micro2Macro]

Is it possible for me to negotiate SNE status for next year if I make it to say, 800k VPPs and not take the WCOOP package or 20k bonus that comes with reaching 1M?

[ZwiFT]

Can you unban me?

When I was young and stupid, just got into poker and didn't really know much about rules and poker etiquette. Me and a friend played SNG's together and didn't really know it wasn't allowed. What we did was softplay against eachother and you caught us. This is like 5-6 years ago, when i just got into poker, and I've never done anything like it since. I'm a straight up person and I don't think i deserve life ban for something I did when I was young. I understand that policy is policy and you need to maintain that with no exceptions. But my 'colluding' did not harm anyone as we were losing money, also we did not take advantage by using our chips against other players. What we did was folding the worse hand against eachother.

These SNGs were played from the range of 2$ 5$ and 10$.

edit:

<- Take a look at her tats before you make your decision final.

[PokerStars VIP]

Can you unban me?

When I was young and stupid, just got into poker and didn't really know much about rules and poker etiquette. Me and a friend played SNG's together and didn't really know it wasn't allowed. What we did was softplay against eachother and you caught us. This is like 5-6 years ago, when i just got into poker, and I've never done anything like it since. I'm a straight up person and I don't think i deserve life ban for something I did when I was young. I understand that policy is policy and you need to maintain that with no exceptions. But my 'colluding' did not harm anyone as we were losing money, also we did not take advantage by using our chips against other players. What we did was folding the worse hand against eachother.

These SNGs were played from the range of 2$ 5$ and 10$.

edit:

<- Take a look at her tats before you make your decision final.

If you can, copy/paste this into an email and send it to vip_canada@pokerstars.com (even if you aren't in Canada) with your PokerStars Username included. I'll then bring it up with Security and see if there's anything we can do for you.

Thanks,
Dylan

[PokerStars VIP]

Is it possible for me to negotiate SNE status for next year if I make it to say, 800k VPPs and not take the WCOOP package or 20k bonus that comes with reaching 1M?

Hi M2M, I'll take this to the VIP Club guys, but my sense is that it's pretty unlikely as SNE requirements are relatively strict. It also can open us to a floodgate of similar requests as the SNE pursuit is a tough road to tread. No harm in asking, and I will do just that.

Dylan

[DoubleJ]

Can you provide me details of what your entries were that may have caused this error? Any extra info you can give me should help us figure out what's going on.

Hi Dylan,

Game Type: Hold 'Em
Limit Type: No Limit
Number of Players: 6-Max
Stakes: 0.01/0.02

Buy-In: Standard (but tried checking all options...made no difference)
Table Speed: Normal
Currency: USD

Min. Players Seated: Tried all options

The requested tables were available to select manually from the lobby (using filters)

Cheers!

[Nekrogovner]

Dear Pokerstars VIP person. I hope today's scheduled restart is made in effort to remove obnoxious lag that I have been experiencing for last 3 days while playing on your beloved site.

Also, could you recommend your people to make an option to remove those annoying popups when registering tournaments? The one that has a checkmark which says "Register to identical tournament if this one is full." Its really time consuming to click 3 times to register to a single tournament, and since I'm planing to play between 200-500 of those a day, I'm afraid I will get hungry way too often.

Thank you.

[ivgotdanuts]

Hey Nuts, thanks for the input and compliment. I don't know of any changes in the pipeline, as those annoncements aren't usually made until December. I'll pass your input along to the VIP Club team and make sure they're considered. We did have our big VIP Club promotion back in August which allowed players to jump up in VIP Statuses for 10% of the play - hope you made the most of it .

Cheers,

Dylan

I certainly did make the most of it Dylan! I always achieve silver star vip every month but, always struggle in my attempts to go higher. It was a terrific promotion and i enjoyed platinum star vip status for nearly 2 whole months! Be great if they could have a few more promotions with regards to vip club etc...

I also downloaded and had a look at the new Beta theme tables after reading this thread and have sent some feedback back to beta support at pokerstars with my opinon

Sonic

[PokerStars VIP]

Is it possible for me to negotiate SNE status for next year if I make it to say, 800k VPPs and not take the WCOOP package or 20k bonus that comes with reaching 1M?

Hi M2M, I looked into it and as I suspected there isn't any leeway here. Sorry and good luck the rest of the way.

Dylan

[PokerStars VIP]

I certainly did make the most of it Dylan! I always achieve silver star vip every month but, always struggle in my attempts to go higher. It was a terrific promotion and i enjoyed platinum star vip status for nearly 2 whole months! Be great if they could have a few more promotions with regards to vip club etc...

I also downloaded and had a look at the new Beta theme tables after reading this thread and have sent some feedback back to beta support at pokerstars with my opinon

Sonic

Hi Sonic,

That's great to hear. If you still have that feedback handy, can you send it to vip_canada@pokerstars.com ? I'd love to take a look at it, and I may be able to relay it to the product team a bit quicker. Regardless, thanks for taking the time to check it out and give us your opinion.

Dylan

[PokerStars VIP]

Hi Dylan,

Game Type: Hold 'Em
Limit Type: No Limit
Number of Players: 6-Max
Stakes: 0.01/0.02

Buy-In: Standard (but tried checking all options...made no difference)
Table Speed: Normal
Currency: USD

Min. Players Seated: Tried all options

The requested tables were available to select manually from the lobby (using filters)

Cheers!

Thanks for the details DoubleJ. I'm mystified, so I'm going to take this to the product team this week and see if they have any suggestions or can fix this problem.

Dylan

[DoubleJ]

Thanks for the details DoubleJ. I'm mystified, so I'm going to take this to the product team this week and see if they have any suggestions or can fix this problem.

Dylan

Cheers mate!

and +1 on the mystification

[PokerStars VIP]

Quick update for Canadian players regarding Canada Cup: GoldStars+ can now buy a ticket to the $530 Final October 23rd in the VIP Store for 33,000 FPPs.

Dylan

[PokerStars VIP]

Dear Pokerstars VIP person. I hope today's scheduled restart is made in effort to remove obnoxious lag that I have been experiencing for last 3 days while playing on your beloved site.

Also, could you recommend your people to make an option to remove those annoying popups when registering tournaments? The one that has a checkmark which says "Register to identical tournament if this one is full." Its really time consuming to click 3 times to register to a single tournament, and since I'm planing to play between 200-500 of those a day, I'm afraid I will get hungry way too often.

Thank you.

Regarding the pop-ups, if you check the "Register to identical tournament if this one is full" box, that option should no longer appear. Also as you may already have done, from the PokerStars lobby screen you can go to Options --> Tournament Announcements --> Block Pop-up and Chat Announcements - this may also help resolve some of the problems you're having.

Let me know if this makes a difference, if not I'll look into finding another resolution.

Cheers,

Dylan

[ivgotdanuts]

Hi Sonic,

That's great to hear. If you still have that feedback handy, can you send it to vip_canada@pokerstars.com ? I'd love to take a look at it, and I may be able to relay it to the product team a bit quicker. Regardless, thanks for taking the time to check it out and give us your opinion.

Dylan

Hi Dylan, i found the feedback email i sent in (have had no response from them at all) and have forwarded it to you as requested above to the email address you have provided

Nuts