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PhilPaine
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05-04-2007, 04:36 PM
Post subject: UltimateBet help
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#1 (permalink)
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Join Date: Sep 2006
Posts: 61
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I went through the raketherake.com link and downloaded ultimatebet. I setup my account, validated my account and deposited into it. I'm sure at this point I was logged in, could see my balance etc. I logged off and turned off my computer for the evening.
I tried to log in the next day and the error message 'invalid player name, please try again' kept appearing. I cant understand why this was. My details were automatically in the login box so i assume it saved them from the previous day.I checked the diagnostic help in-game and my emails from UB both confirming my login name. I honestly can't see what is wrong. yesterday I emailed support and they sent an email back (after only an hour or so I believe) saying that my email was forwarded to the relevant department, but I haven't had any contact back yet from said department.
However, if I enter an incorrect password it says 'invalid password' and not 'invalid player name'. I don't know if this is helpful or related in any way but I thought I'd mention it.
Has anyone else had this problem? Does anyone have any suggestions on how to fix this?
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Zami80
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Join Date: Jul 2006
Location: Finland
Posts: 9
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Hello, Im having the exact same problem! I made an account there through an affiliate site, and made a deposit. I played there for 2 days without any problems, and then suddenly I started to get this same error message "invalid player name" when trying to login. I have contacted the support with 3 e-mails, only reply I have got was:
"We have forwarded your query to the proper department so they can get back to you with the required assistance.
Someone will be contacting you as soon as possible."
Horrible customer service so far... I hate it when they dont even reply, just have to wait and wait.
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bigspenda73
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Straight Flush
Join Date: Jul 2006
Location: Pwnsylvania
Posts: 7,546
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Yea, UB's support sucks
I went through rakebrain.com back in the day and I never had a problem.
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Zami80
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Join Date: Jul 2006
Location: Finland
Posts: 9
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Someone else has the same problem: http://www.casinomeister.com/forums/...in-issues.html
Everybody seems to agree that UB has useless support. Im starting to get a bit worried about the money I deposit there...
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Zami80
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Join Date: Jul 2006
Location: Finland
Posts: 9
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Still no answer, but the affiliate I sign up through promised to contact them. Jesus I didnt think anything could be this annoying, not knowing what is going on and support not replying.... grr... Its real money!
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Miffed22001
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Straight Flush
Join Date: Jun 2005
Location: Marry Me Cheryl!!!
Posts: 8,181
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UB supoort is pretty crap.
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Zami80
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Join Date: Jul 2006
Location: Finland
Posts: 9
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A-ha! I got my account unlocked and even got a small bonus cause of all the waiting. I think it is cause of the messages on the forum of the affiliate... Anyway they called me from UB and told me there was some problem with the phonenumber I put on the registration forum and they couldnt reach me by phone earlier. I dont know how they got the right number after all then... I think the number was wrong cause I did put the international version of my cellphonenumber in it, and some forms dont save the "+" sign on the phonenumber textbox... Anyway Im now good and finally can continue playing there. If anyone else has problems with UB I suggest to contact the affiliate, they want you to get your account open for sure!
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Jack Sawyer
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4-of-a-Kind
Join Date: Jan 2007
Location: Old School
Posts: 2,535
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Quote:
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Originally Posted by Miffed22001
UB supoort is pretty crap.
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I guess this is perception.. however all my emails are always answered quickly...
Maybe I'm privileged?
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My dream... is to fly... over the rainbow... so high...
Quote:
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Hey, I'm in a movie!
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acesfullokings
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Straight
Join Date: Mar 2007
Location: Sydney
Posts: 198
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Quote:
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Originally Posted by Jack Sawyer
Quote:
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Originally Posted by Miffed22001
UB supoort is pretty crap.
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I guess this is perception.. however all my emails are always answered quickly...
Maybe I'm privileged? |
Perhaps your problems are easily solved.
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I started a new job so don't play much ATM, just FTP mini grind
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PhilPaine
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Join Date: Sep 2006
Posts: 61
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When I finally got a response from support it appears that I had to send documents such as drivers license and bank statement. Hopefully I can start playing as soon as they activate my account or whatever it is they're doing.
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Miffed22001
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Straight Flush
Join Date: Jun 2005
Location: Marry Me Cheryl!!!
Posts: 8,181
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Quote:
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Originally Posted by Jack Sawyer
Quote:
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Originally Posted by Miffed22001
UB supoort is pretty crap.
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I guess this is perception.. however all my emails are always answered quickly...
Maybe I'm privileged? |
Ive been waiting for them to confirm a cashout for me for 9days. They sent a demand for i.d within 2 hours which i sent back in 5mins flat, and now im still waiting.
Also, whenever i ask questions, normally not straght-forward ones it takes a week to get an answer.
They make party support look pretty good, and everyone KNOWS party support is the most retarded on earth...
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PhilPaine
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Join Date: Sep 2006
Posts: 61
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Woo I can now starting playing on UB, and I was given some tourney dollars for my troubles which is better than nothing i suppose.
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