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johanfo

10-27-2008, 05:04 PM Post subject: Pacific poker steals your money!

#1 (permalink)

Join Date: Oct 2008

Posts: 1

Hi,

Players beware! javascript:emoticon('

')
I feel it's my duty to inform you of my latest experience with Pacific poker.
After winning approximately 400$ and trying to withdraw the money, they closed the entire account due to "several patterns of play upon your account that indicate a breach of our Terms And Conditions", which is absolutely rubbish! I got lucky against one user who played terrible, and they claim that me and him must have been involved in some sort of "money transfer". They flatter themselves, I have paypal for transfer of money and don't need this stinking company for that.

I'm powerless against this company and consider this money lost. Pasific poker must make quite a lot of money by closing down users accounts, probably more than their rake. Please be careful with this company.

You can read the full conversation below!

Dear xxx,

I am Dylan P. from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. which is part of the 888 com group of companies.

I am contacting you in regards to your Pacific Poker account with username "all_in_joffe".

We have become alerted to several patterns of play upon your account that indicate a breach of our Terms And Conditions. We have conducted an investigation into your account to discover any signs of fraudulent activity. The patterns we are concerned with include members intentionaly losing hands, as a method of transferring funds through our tables.

Therefore, in accordance with these conditions, your account with ourselves has been permanently blocked. No further transactions will occur upon this account, and any future accounts that you open will be closed, and their deposits will not be refunded.

Regards,

Dylan P.

Operations Department
Cassava (Gibraltar) Ltd.
operations cassava net

---------------------------------------
Mr. Dylan

I am shoocked by your actions. I have in no way performed any of these actions you claim I have performed. The only action I can recall that can have risen any suspicion was when I was playing with a "marioland"
player
two days ago, where I won approximately 400$ in a couple of hands where he played like crazy! I wanted to take these money and withdraw them yesterday, with exception of my bonus money!

I absolutely have NO knowledge of this marioland person! I feel victim
to you system here, and urge you to reconsider this! You have deprived me of 600$ of winnings and bonuses, which I have won in purely honest way.

Please contact me, either by email or phone if I can be of any further help.

--
xxx
Norway

Dear xxx,

This is Dylan P from the Operations Department at Cassava (Gibraltar) Ltd. Cassava Enterprises manages operational services for Pacific Poker.
I am writing with regards to your account with the username "all_in_joffe".

With regards to your account, this has been reviewed and the decision to permanently discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved. The account will remain blocked and any money in your bank roll will not be refunded.

Please refrain from opening any further accounts with any site managed by Cassava Enterprises as these too will be blocked and no deposits returned. I now consider this matter closed, any further correspondence regarding this matter will only evoke the same response.

Your understanding and cooperation is appreciated.

Regards,
Dylan P
Operation Department
Cassava (Gibraltar) Ltd.
operations cassava net

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Warpe

10-27-2008, 06:32 PM

#2 (permalink)

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Join Date: Sep 2005

Location: Canuckistan

Posts: 3,905

[ ] told the whole story

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