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LOL at the stoxpoker promo at titn, what's up with this???

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asdpikas

10-01-2008, 05:13 PM Post subject: LOL at the stoxpoker promo at titn, what's up with this???

#1 (permalink)

Full House

Join Date: Jul 2007

Posts: 1,056

FYI

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Daniela'
Daniela: Thank you for contacting TITN live support. How can I assist you?
me: hello daniela, how are u?
Daniela: I'm good thank you, and yourself?
me: i would like to confirm that i got more than 500$ rake on betsafe
me: good ty
me: and thus will get a month stoxpoker
Daniela: Juan, for September you got a total of $374.95 in generated rake. Therefore you don't qualify for the StoxPoker promotion.
me: that cannot be right
me: Hi Juan, According to our latest update you are now at $499.205 Kind Regards David Roslund Poker Affiliate Manager
me: this was comunicated a few days ago, and have since kept playing
me: raking more than 1$ obviously
Daniela: Juan, your stats were last updated on 9/29 and you were up to $374.95.
Daniela: Once we add your earnings from 9/30 you might reach $500.
me: but september doesnt end on the 29
Daniela: But so far that is how much you have earned.
me: o_o
me: no way
me: dude, the promotion applies for rake from the whole month
Daniela: Sorry Juan, but we don't make up the stats. They are uploaded directly from the reports that the poker room provides us.
me: not just until the 29th
Daniela: Correct.
Daniela: The whole month... from Sept. 1st to the 30th.
me: i got tha email on the 29th
Daniela: So far we've only uploaded your earnings until the 29th. Please wait until the earnings from the 30 have been uploaded so that we can tell if you qualify for StoxPoker or not.
me: i played a long session that day and the next day
Daniela: Ok, then we have to wait for those earnings to reflect in your stats.
Daniela: They still haven't been uploaded
me: your info is still not correct
me: this is from the 28th
me: So far you have generated €312.23 in rake revenue this month, that is about $447.607. Keep it up and you will make it Good luck by the tables! Kind Regards David Roslund Poker Affiliate Manager
Daniela: Juan, as I said before, this is not our info, we get these reports directly from the poker room.
Daniela: We simply upload them to our site so that players can check their stats.
me: but you offer the promotion
me: are you saying i should contact them for the stoxpoker promo?
Daniela: No, the StoxPoker promotion is our promotion.
Daniela: But the stats are not generated by us, they are generated by the poker room.
me: it doesnt make sense that you offer the promo, but dont verify the stats
Daniela: So if you don't reach the $500 in one month, that is something that the poker room informs us.
Daniela: We don't make up the stats in your account.
me: you said: Daniela: Juan, for September you got a total of $374.95 in generated rake. Therefore you don't qualify for the StoxPoker promotion.
me: how can that be if David Roslund, Poker Affiliate Manager, on the 28th says:
me: So far you have generated €312.23 in rake revenue this month, that is about $447.607. Keep it up and you will make it Good luck by the tables! Kind Regards David Roslund Poker Affiliate Manager
Daniela: You have generated $374.95 until sept. 30th.
me: now its the 30th?
Daniela: Sorry, until sept. 29th, I mean.
me: this is incredible
Daniela: You must wait until the stats from the 30th are updated.
Daniela: We don't know whether you qualify for this promotion or not.
me: then you are saying, on the 28th, David Roslund was lying?
Daniela: You must wait until all your stats from September are uploaded.
Daniela: Sir, I don't know David Roslund. He works for a different company.
Daniela: I can only tell you what we see in our system.
me: Madam, you are misleading in your affirmations
me: So, madam, what should i do? contact Mr Roslund and have him contact you?
Daniela: Juan, bottom line is that we still don't know whether you qualify for this promotion or not.
Daniela: You have to wait until your September stats get uploaded.
me: 1st thing, madam, it's either Sir, or Juan, not both
Daniela: So far you are still missing data from sept. 30th.
me: make up your mind
Daniela: Juan.
me: 2nd thing, madam, i either raked 500+ or i didnt
me: which brings us tho the 3rd point
Daniela: And we still don't know that because your stats for Sept. 30th haven't been uploaded yet.
me: if i did, i get the promo, but you say i didnt and the info i got on the 28th was untrue
me: Madam, you say i'm missing the stats for the 30th
me: i would understand if you said, "sir, you only raked 499$"
me: but, madam, where does your 374$ figure come from? it is nowhere near the figures i have
Daniela: It comes from the stats in your TITN account.
Daniela: Under "My Rakeback Offers".
me: according to that, i should only get 112 rakeback
me: how come i got more, then???
Daniela: Juan, as I said before, these numbers are provided to us directly by the poker room. We don't make them up.
me: my numbers are also provided by the poker room, madam
me: i don't make them up
me: and i can back them up with hand histories and Poker tracker stats
Daniela: We don't have access to your Betsafe account, so we don't know if you are getting paid more or less.
me: what can you back your affirmations up with, madam? Just that it says so on your own site?

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bjsaust

10-02-2008, 12:34 AM

#2 (permalink)

Straight Flush

Join Date: May 2007

Location: Ballarat, Australia

Posts: 5,842

Sounds like she's reading euros instead of $s.

Just playing to improve.

asdpikas

10-02-2008, 06:32 PM

#3 (permalink)

Full House

Join Date: Jul 2007

Posts: 1,056

yeah, betsafe confirmed this, but titn support doesnt care, they replied that those are the nrs on their screen and they dont know about euro stuff, end of discussion

"could I take out every woman and child in a border town?"
For the right to be governed, waste them without mercy.
When you've decided. Meet me at the airport.

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LOL at the stoxpoker promo at titn, what's up with this???

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