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nomofoshobro
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08-19-2005, 08:17 AM
Post subject: eurobet "customer service"
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#1 (permalink)
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Straight
Join Date: May 2005
Location: HOG HEAVEN
Posts: 130
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i just signed up through a rakeback affiliate to eurobet. i try to log on to the poker client and it doesn't accept my info. i try a few more times and then finally send a message to customer service to find out what i should do. this is their reply.
Quote:
Originally Posted by eurobet "customer service"
Dear Customer,
Thank you for your message.
We believe that the reason for why you are not able to log into the poker site may be to do with your username.
Kind Regards
Estrellita
Eurobet Customer Services |
uh, thanks estrellita. i send a message back inquiring as to what i should do to fix it? i haven't heard back from them.
anyone had this problem before?
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ensign_lee
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4-of-a-Kind
Join Date: Feb 2005
Location: The University of TEXAS at Austin
Posts: 2,237
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sounds like outsourced customer service. Have to drag the answers outta them. Give them some time; they usually give you the answer in oh...3 e-mails.
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Phlegm
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Straight
Join Date: Nov 2004
Posts: 151
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make sure you're creating your account with a 'clean' computer (ie. one without a party skin already installed)
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Goal for 2005: $30k
So far: $31k
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Les_Worm
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4-of-a-Kind
Join Date: May 2004
Location: MI
Posts: 1,697
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Also your account name is not the same as your screen name. Your account name is probably just some random letters and numbers.
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The artist formerly known as Knish
Only mediocre players are always at their best.
Phil Ivey Owns You
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sndp
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Join Date: Apr 2005
Location: Ontario, Canada
Posts: 84
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^ I think that's your prob. Your login is not your screen name. Double check your emails etc to see your login and password.
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nomofoshobro
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Straight
Join Date: May 2005
Location: HOG HEAVEN
Posts: 130
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thanks for the suggestions. it turned out that the problem was because i had a "?" in my username. got it all cleared up now.
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