Poker Forum

Over 1,247,000 Posts!

REGISTER
Subscribe to FTR web feed
Already Registered?      Username:    Password:   Remember      Forgot Password

Poker Forum

  > 

News, Reviews and Discussions

  > 

Cash out issue at Pitbull poker

  
 
LinkBack Thread Tools Display Modes
JJ445522
Old 09-08-2008, 06:02 AM     Post subject: Cash out issue at Pitbull poker #1 (permalink)  

Join Date: Sep 2008
Posts: 1
JJ445522
I have been a regular player at pitbull poker and now wanted to cash out some of my money. I contacted their online chat since I had a question regarding their cash out policy. A few minutes after the chat was ended they sent me an email requesting following:
**************************************
In order for your cash out request to be processed, I am going to have to ask for you to confirm some information for us. I would appreciate it if you would cooperate and send us a copy of your photo ID, a scan of the front and back of the credit card used, along with a copy of the completed credit card form. I have attached a link to the credit card form below. Once you have completed these steps you can either fax us at 1-514-221-4659 or you can send this information to me at .....
**************************************
Should I do what they say? Is this even legal to request that kind of information? Anybody got similar response or is it only me?
Reply With Quote

Play for FREE and practice your game at...

Join the FTR Poker Forum to disable these banners and start posting!
daven
Old 09-08-2008, 06:36 AM #2 (permalink)  
Straight Flush

Join Date: Aug 2007
Location: soaking up ethanol, moving on up
Posts: 5,818
daven will become famous soon enough
 requests for confirmation of name (e.g. passport) and address (e.g. utility bill) are standard. Did you deposit by credit card? if so then they should already have your credit card details.
don't raise with the straight flush bro, nobody ever gonna call that shit
allin, reload, repeat

please read: http://www.philgalfond.com/lets-make-some-changes/
 
Reply With Quote
jyms
Old 09-08-2008, 01:39 PM #3 (permalink)  
jyms's Avatar
Tilting Mod

Join Date: Feb 2006
Posts: 4,837
jyms has a spectacular aura aboutjyms has a spectacular aura aboutjyms has a spectacular aura about
 Just to let others know, you may want to search out and ask questions regarding poker sites before giving them your money.

http://www.flopturnriver.com/phpBB2/...dy-t67741.html
YouTube - Classified - "Oh... Canada" [Official Video]
 
Reply With Quote
pbdave
Old 10-21-2008, 07:28 PM #4 (permalink)  
pbdave's Avatar

Join Date: Oct 2008
Location: San Jose, Costa Rica
Posts: 5
pbdave
Hi all,

I’m Dave and I am the Media Relations Manager for Pitbull Poker and I am not sure if you have completed the cash out with us by now, but I’d like to clarify the situation for everyone.

First, yes we ask for documents and identity proof, and second, yes we are not the only ones who do it. This is due to the fact that fraud can be so high in this industry that verification for such an amount is necessary if we don’t already have the docs at hand, we take these extra precautions to look after our customers.

We are happy to pay you and would prefer to take the secure methods to prevent anyone’s accounts ever being tampered with. We have upgraded our cashier systems to eliminate any difficulty, and today we have one of the most secure and fast payout system of the industry.

Now as for the link that Jyms posted, it was indeed a problematic time for us to get some payouts going, however those issues have been overcome and as Fred posted before, we pay out requests and we always will. We put at your disposal many communication venues, and if you feel one is not working for you then you can always escalate until you get a resolution for your issue.

If any of you have any questions, please feel free to contact me, you can PM me or you can email me to dave @pitbullgaming. com. I am here to hear you (or read you to be more precise ) and bring you solutions.

Thanks a lot for taking the time to read me,

Cheers!

Dave Brenes
Affiliate Media Relations Manager
Network Manager
Pitbull Gaming
Pitbull Poker
Pitbull Casino
Reply With Quote
Jack Sawyer
Old 10-21-2008, 11:18 PM #5 (permalink)  
Jack Sawyer's Avatar
4-of-a-Kind

Join Date: Jan 2007
Location: Old School
Posts: 2,535
Jack Sawyer will become famous soon enoughJack Sawyer will become famous soon enough
 are you a relative of Humberto The Shark?
My dream... is to fly... over the rainbow... so high...



Quote:
VHS is like a book and a book is like a stack of kindles.
Hey, I'm in a movie!
http://youtu.be/lGdnIrRKDTI
 
Reply With Quote
pbdave
Old 10-22-2008, 02:45 PM #6 (permalink)  
pbdave's Avatar

Join Date: Oct 2008
Location: San Jose, Costa Rica
Posts: 5
pbdave
Hehehe... No, unfortunately I'm not!

I get that frequently, but no we are not related. There are many people with the Brenes last name in Costa Rica.

Have you ever been to Costa Rica Jack?
Reply With Quote
givememyleg
Old 10-22-2008, 06:43 PM #7 (permalink)  
givememyleg's Avatar
WHO YA GONNA CALL?!??
Administrator

Join Date: Nov 2005
Location: ISHPERMING MISHIGEN
Posts: 5,042
givememyleg is a splendid one to beholdgivememyleg is a splendid one to beholdgivememyleg is a splendid one to beholdgivememyleg is a splendid one to beholdgivememyleg is a splendid one to beholdgivememyleg is a splendid one to beholdgivememyleg is a splendid one to behold
 I've had to send in copies of my drivers license and cc in the past, which is why I now try to avoid smaller sites and just play on stars/tilt/etc.

Get your own badge! Click profile at the top and FTR Badge from the left nav.


"The Dragon in My Garage" by Carl Sagan
I say onto you, I've felt the dragon! I felt the touch of his tail, the breath of his fire, and I know without a shadow of a doubt that the dragon exists!
 
Reply With Quote
pbdave
Old 10-22-2008, 07:11 PM #8 (permalink)  
pbdave's Avatar

Join Date: Oct 2008
Location: San Jose, Costa Rica
Posts: 5
pbdave
Completely understandable, I know it feels like a hassle but after all it is for the protection of the customer's money. Did you have bad experiences sending your docs?

In any case, as better technology becomes available and we grow as a company we will continue upgrading our systems and procedures to ease the transaction process for our players.

We work hard to provide the highest quality products for our community and keep providing a consistent good service. It's a long road but we are thrilled to walk that line with our members and share the success, which is really only accomplished through you guys.

Cheers!
DB
Reply With Quote
drmcboy
Old 10-22-2008, 07:28 PM #9 (permalink)  
drmcboy's Avatar
DrButtInski
Administrator

Join Date: Aug 2004
Posts: 9,603
drmcboy has disabled reputation
 Dave can you explain why Stars and Tilt don't require them?
Reply With Quote
pbdave
Old 10-22-2008, 07:46 PM #10 (permalink)  
pbdave's Avatar

Join Date: Oct 2008
Location: San Jose, Costa Rica
Posts: 5
pbdave
Hi,

I do not know what systems they use, we only ask for documents when one of our members has made a deposit with a credit card. If stars and tilt have managed to maintain the integrity of their US CC processors without asking for identity proof they probably developed a complex custom security system. Which is great, but also quite expensive; we expect to grow to those levels where we can provide better options for our members.

If you have more questions just shoot them up. Cheers!

DB
Reply With Quote
Jack Sawyer
Old 10-23-2008, 05:30 AM #11 (permalink)  
Jack Sawyer's Avatar
4-of-a-Kind

Join Date: Jan 2007
Location: Old School
Posts: 2,535
Jack Sawyer will become famous soon enoughJack Sawyer will become famous soon enough
Quote:
Originally Posted by pbdave
Hehehe... No, unfortunately I'm not!

I get that frequently, but no we are not related. There are many people with the Brenes last name in Costa Rica.

Have you ever been to Costa Rica Jack?
Not yet, but I will probably in the future
My dream... is to fly... over the rainbow... so high...



Quote:
VHS is like a book and a book is like a stack of kindles.
Hey, I'm in a movie!
http://youtu.be/lGdnIrRKDTI
 
Reply With Quote
fernando
Old 10-23-2008, 05:46 AM #12 (permalink)  

Join Date: Oct 2008
Posts: 1
fernando
i have played at pitbull ,started with the ten dlls they give free , i runed up to almost 700 , true story probably dave can verify it , my nick is fernanko , after fullfiling their requirements , i cashed out 370 dlls with out any problems and got quick response ,the rest i lost it playing on tilt, oh well
and believeme its true

thanks pitbull
Reply With Quote
pbdave
Old 10-23-2008, 04:23 PM #13 (permalink)  
pbdave's Avatar

Join Date: Oct 2008
Location: San Jose, Costa Rica
Posts: 5
pbdave
Hi Fernando,

Thanks for your support. I’m glad to see the bonus worked great on you; it is an incentive you surely enjoyed! Our doors are always open for you and all players that want to join us; we keep our bonuses updated and our tournaments running.

If you ever have any questions or comments, be sure to let me know. Cheers!
Reply With Quote
Reply
Latest Poker News
Bbickes Old 06-02-2012, 08:10 PM    Merge Network 6.0 Looks to Retain Current Player Base
In an effort to perhaps keep players from moving to the new Revolution Network setup by the former Lock Poker, Merge Network has taken drastic steps to respond to their player base's requests to impro ...

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT. The time now is 12:18 PM.

Contact Us - Archive - Top

FTR Testimonials

All content
© FlopTurnRiver.com 		Advertising  |   Partners  |   Testimonials  |   T&C  |   Contact Us  |   FTR News & Press  |   Site Map  |   Search FTR

Full Tilt  |   Titan Poker  |   UltimateBet  |   Poker Stars  |   Ladbrokes Bonus  |   Sportsbook  |   Cake Poker  

Play Texas Holdem Online, Online Texas Holdem Strategy, & Poker Forum
This is not a gambling website.