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aka_red
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11-02-2009, 08:22 PM
Post subject: Do not ever buy an HP computer.
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#1 (permalink)
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Moderator
Join Date: Nov 2004
Location: house
Posts: 871
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As the "proud" owner of two HP products. I can safely say that these are not products you want to own. While when they work they work fine, however this seems expected of any sort of computer. Their customer support is atrocious.
1) I call with a clear hardware problem they tell me how to make a quick fix type patch so it works fine for a period of time.
2) I call with a clear hardware problem they tell me how to make a quick fix type patch so it works fine for a period of time.
3) I then call again and get it sent in. When it gets sent in they do the same quick fix and call it good. I get it back it works for a few days and the quick fix breaks.
4) I sent it in this time very upset and demanded they did a thorough job. Oddly enough this time hardware got replaced.
That was only for getting a laptop monitor flicker fixed. Currently I am dealing with most likely a bad hard drive for my desktop and am in the process of step 4.
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BankItDrew
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4-of-a-Kind
Join Date: Oct 2005
Location: Losing Prop Bets
Posts: 2,785
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I don't understand.
Aren't you Asian?
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boost
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Full House
Join Date: Mar 2005
Location: Chicago
Posts: 706
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why would you have ever bought an HP to start with 
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kmind
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Straight Flush
Join Date: Oct 2006
Location: Not Giving In
Posts: 4,234
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FWIW I am going through something similar with Dell. They have been very attainable but they do not listen to a thing I say and keep giving me quick fix crap that won't work/already told them I did. I'm in the process of getting a whole new motherboard + harddrive (for free with warranty) and they are going to ship someone to install it. They could(should) have done this 2 weeks ago ffs like I asked. For some reason I am very nervous that the technician won't even fix it. We shall see.
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spoonitnow
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Straight Flush
Join Date: Sep 2005
Location: IRC Chat Room
Posts: 5,405
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Quote:
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Originally Posted by Ripptyde
I only have 2 simple rules when I am coaching a new student.
Rule # 1: don't ask questions
Rule # 2: don't ask questions
I have no interest in discussing strategy with a protege'. Your job is to remain quiet and listen. I have a very systematic approach that I will share with the right candidate and I promise that I will turn you into a force of nature and show you elements of the game of poker that you never knew existed.
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amir is cool
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3-of-a-Kind
Join Date: Mar 2009
Location: NY
Posts: 108
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whats a good computer then
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Quote:
[21:38] <dranger> WTF HAPPENED WHEN I WENT TO BOOT CAMP
[21:40] <kiwiMark> THERE IS A NEW PRESIDENT OF THE UNITES STATES CALLED BARACK OBAMA AND HE'S NOT VERY WHITE
[21:40] <kiwiMark> THIS IS NOT A LEVEL.
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Hawk
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Flush
Join Date: Sep 2007
Posts: 367
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Quote:
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Originally Posted by amir is cool
whats a good computer then
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One you put together yourself imo.
As far as OP, I'll never shop for HP again either.
I bought a custom laptop from them several years ago and had to fight with them for way too long and they still never satisfied me. They got my first order wrong (wrong screen), told me i had to pay to ship the incorrect laptop back, and only after getting it back would they begin to build my new laptop, so this all delayed everything by about 3-4 weeks. (They were generous enough offer to sell me a second laptop and allow me to then return the first after I got the second, but i didn't have an extra $1200 laying around at the time)
Finally, I get the second build and it doesn't have the built-in bluetooth that I had ordered. I argued with them off and on for several weeks, had at least 4 supervisors actually hang up on me midsentence (I admit I was a frustrating customer to deal with, but it was their fault and its the supervisors job to take on the unhappy customers that the first level guy can't deal with) I was promised multiple callbacks by several supervisors and call center managers that never occured. Eventually they send me a laptop back and a USB bluetooth adapter (WTF?!?) which I have since lost (why I wanted builtin).
The laptop itself was a decent piece of equipment (I've had to replace a , but as someone who has worked several customer service and several call center jobs, I KNOW it is not difficult to treat, even pissed off customers, with respect.
Bad customer service is easily one of my top annoyances.
fuck hp.
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bigred
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PROFESSIONAL TROLL
Join Date: Sep 2004
Location: Nest of Douchebags
Posts: 2,184
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calling jack sawyer
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LOL OPERATIONS
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swiggidy
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4-of-a-Kind
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Location: Waiting in the shadows ...
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@title, El De Oh
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(\__/)
(='.'=)
(")_(")
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Jack Sawyer
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4-of-a-Kind
Join Date: Jan 2007
Location: Old School
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LOL, many people I know have and are happy with their hp computers though. I myself have recommended these to people for a long time, and have personally bought for them. No complaints yet, knock on wood.
But it's all laptops though, those bought at amazon or at the dealers here, so no custom config AFAIK.
I was planning to buy an HP DV8T Quad Edition myself (after wanting a macbook pro 13, but after some consideration I found the dv8t which better suits my immediate needs at a pretty good price). Of course I'm gonna go ahead and buy it anyway, as soon as I find out if the caddy for the second hd ships with it when you buy the stock config.
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My dream... is to fly... over the rainbow... so high...
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VHS is like a book and a book is like a stack of kindles.
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aka_red
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Moderator
Join Date: Nov 2004
Location: house
Posts: 871
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Update: After spending 8 hours of my day getting disconnected and starting tests over again. They finally agreed that it was a hard drive issue. Like I had suggested at the begging of the process. I was told the parts would arrive here today November 6th. The recovery disks arrived yesterday and the hard drive is apparently back logged and will show up sometime in the next 14 days.
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