4-of-a-Kind
Join Date: Dec 2004
Location: Jenks, OK
Posts: 3,477
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Anyone who has checked out our videos list for the last week will notice that there's a gap. That is, that no videos were released for about a week. There's a reason for that (and our members were already made aware of the situation by email, forum posts at GS, Facebook announcement, and Twitter messages):
The company that hosts Grinderschool recently decided that we were one of their more demanding sites and thus that they needed to transfer our site onto a beefier server, with more power and more space. The site itself transferred flawlessly, within minutes. However, something went wrong with transferring the video files (and I've contacted them half a dozen times since).
Basically, the videos were being moved, but extremely slowly. What that meant was that until the process was complete, we wouldn't know what parts of our video library were and were not available for our members. There was also a chance that adding new content could cause problems in the transition.
We basically had to put the video part of the site on hold. But I didn't feel right about leaving our members hanging because of a screw-up with out host, so we also stopped charging. That is, for the time that we haven't been able to release new content and be sure the old content was available, all existing members got a free extension. So basically, that's an extra week. And the site wasn't completely down - we've still be answering questions on the forums and more and more of the videos have become available (by tonight, all should be available again).
So, if anyone has looked at the site recently (or does so soon from now), rest-assured that no one was charged for time that we weren't able to provide a top-notch experience. And the same practice will be our modus operandi if we encounter issues in the future (though we also might have to move to a new host!).
Regards,
Jeffrey "JGB146" Blake
Founder & Admin of Grinderschool
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