Administrator
Administrator
Join Date: Dec 2003
Posts: 1,184
|
|
I signed up to Grand Online Casino. I deposited $100 via Neteller (which ended up being an awesome move), but didn't automatically receive the bonus dollars in my account. After reviewing the directions on the website, I learned you must contact support and request the bonus.
Here are the instructions from the website:
Quote:
|
Contact our Customer Service Department toll-free at 1-888-257-7738 and ask for Promo Code A3808. Be sure to have your Real Play Username ready for fast processing. If you live outside North America, click here, or e-mail us at promo@grandonline.com
|
I emailed support, gave them the Promo Code A3808, and waited for their response. It took them about 1.5 hours to get back to me, so it may be faster to call them up via the toll-free number.
When Grand Online support did email me back, I was pleasantly surprised to find that not only did they award me the $200 sticky bonus (non-withdrawable), but they also threw in a $75 non-sticky bonus because I deposited via Neteller!!! So, I had $375 to wager with, after only depositing $100! The $75 non-sticky bonus (allowed to withdraw) really made me wonder about how I should approach this room. I could play conservatively, meet the wagering requirement, and withdraw whatever's left of the $100 + $75...or I could wager all $375 and just hope...
Here's the email from Grand Online Casino:
Quote:
Dear Tyson,
Thank you for contacting Customer Care. Because you used NETeller to make your first deposit, you are entitled to a bonus of 200% - plus an additional $75!!
We have added a bonus of $275 to your account, which you will be able to start using immediately. There are a couple of conditions to the use of this bonus which you need to be aware of before you can start to play:
- There are four games that you cannot play with the bonus amount, nor with the initial deposit. Those games are Baccarat, Craps, Roulette, and Sicbo. Any winnings acquired through the use of these games will be declared invalid and will be deducted from your account.
- Before you can cash out any winnings, there is a 4x wagering requirement on the total amount of the bonus and the deposit. Simply put, your accumulated bets must equal $1500 (your deposit ($100) + the bonus ($275) x 4) before you can cash out.
- The 200% bonus is for wagering purposes only, and cannot be withdrawn for an actual cash value at any time. This bonus will be taken from your account at the time of your first withdrawal (or earlier if you request it). The additional $75 will not be deducted, and is yours to keep.
If you have any further questions or concerns, please feel free to contact us by replying to this email, or over the phone through our toll free phone number.
Many thanks,
Glenn
Customer Care
Grand Online Casino
|
Well, not sure which way I was going to play this casino, I started off playing Blackjack Surrender at $5 /hand and started working off the wagering requirement. As I got closer to meeting the wagering requirement, I noticed that I was up another $50. Now, I had to decide whether to gamble it all, or actually walk away with what I've won, plus the $75 bonus and skip out on utilizing the $200 sticky bonus to wager with...
I ended up walking. I cashed out $425, less the $200 sticky, so ended up with $225. I figured that there would be plenty of other casinos to gamble that sticky bonus, and I just bankrolled an extra one by taking what I had.
(Update!) - Now, if you used Neteller to make your deposit, like I did, to withdraw the money, you must send in a photo copy of your driver's license, and two copies of utility bills showing your name and address. If you deposited via credit/debit card, you must also send in a photo copy of the card - these measures are meant to discourage fraudulent accounts. I've been lazy with this last formality, so I just left my funds sitting at Grand Online for a while, but I finally got around to faxing this stuff in and my withdrawal was approved. Keep these documents handy, you'll need to perform the same procedure at the next one -
I'm off to Golden Palace next.
Starluck Completed (+$125).
PlanetLuck Completed (+$25).
Grand Online Completed (+$125).
Starting Bankroll: $100
Current Bankroll: $375
|